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GENERAL MANAGER
Sports Facilities Management, LLC
LOCATION: Pittsburgh, PA
DEPARTMENT: OPERATIONS
REPORTS TO: VP OF VENUE MANAGEMENT
STATUS: FULL-TIME (EXEMPT)
ABOUT THE COMPANY:
The venue is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Pittsburgh, PA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
The venue is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies
(SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The General Manager is responsible for the financial and operating performance. The objectives for this position include:
- Optimizing overall financial performance and facility utilization
- Creating a positive relationship with the client and stakeholders
- Creating a culture of accountability which supports the organizational values
- Meeting or exceeding annual growth objectives
- Facilitating interdepartmental collaboration
- Employee retention and staff development
- Development of employee and operating policies
- Implementation of major business initiatives
- Implementation of solutions and systems that support the eight areas above
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Analyze operations to evaluate the performance of the company and its staff in order to meet objectives, and to determine areas of potential cost reduction, program improvement, or policy change
- Appoint a Director of Operations and assign or delegate responsibilities to them
- Confer with ownership, Sports Facilities Management advisors & support team, and staff members to discuss issues, coordinate activities, and resolve problems
- Coordinate the development and implementation of budgetary control systems, record keeping systems, and other administrative control processes
- Direct and coordinate the financial and budgetary activities to fund operations, maximize investments, and increase efficiency
- Direct human resources responsibilities
- Direct, plan, and implement organizational policies, objectives, and activities to ensure continuing operations, maximize returns on investments, and increase productivity
- Implement tactical, strategic, and corrective action plans to solve organizational or departmental problems
- Prepare and present reports reflecting utilization, budget, and financial performance
- Represent the organization and promote its objectives at official functions
- Serve as liaisons between organizations, shareholders, and outside organizations
- Direct and coordinate organizational pricing and sales responsibilities
- Negotiate or approve contracts and agreements with rights-holders, suppliers, distributors, and other organizational entities
- Prepare the annual operating budget for approval
- Review reports submitted by staff members to recommend approval or suggest changes
- Schedule, execute, and monitor continued training opportunities for staff on various operational, safety, and legal responsibilities
- Any additional duties assigned by the Vice President of Venue Management
MINIMUM QUALIFICATIONS:
- Prior responsibility in daily P&L management and budget oversight responsibility of $1M or greater
- Proven experience in organizing, booking, and operating sports tournaments and events; including but not limited to football, soccer, lacrosse, field hockey, and similar activities
- Operational knowledge of Food & Beverage, risk management, leadership development and as well as special events, and team building
- Experience working with convention & visitor bureaus, regional sports commissions, and/or regional event management booking in a regional sport and/or convention center
- A minimum of 7 years of management experience
- Sports programming and sports event operations expertise required
- Bachelor's degree in business management, sports management, marketing, hospitality, food and beverage, related field, or equivalent experience
TRAVEL REQUIREMENTS:
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Will be required to sit for extended periods of time operating a computer
- Must be able to lift 50 pounds waist high
- Weekends, nights and holidays required
- Workplace environment has intermittent noise, generally moderate in nature, but can be loud at times especially during competitions and events
- Exposure to heat, cold and other elements
