CORPORATE OPERATIONS DIRECTOR
SFM MMTH, LLC
LOCATION: Multi-unit oversight - Midwest Region
DEPARTMENT: MAMMOTH FIELDHOUSE
REPORTS TO: VICE PRESIDENT
STATUS: FULL-TIME (EXEMPT)
ABOUT THE COMPANY:
No Spectators. No Sidelines. Mammoth Fieldhouse believes that competition breeds camaraderie. The Mammoth Fieldhouse signals a recreation reawakening and marks the arrival of an entertaining new champion in the Competitive Social Scene. Fieldhouse guests will enjoy world-class food and beverage in a facility inspired to celebrate sports competition.
Mammoth Fieldhouse features a unique lineup of competitive sports games:
- Pure Putt: A course without compromise, Pure Putt combines precision, performance, and pure fun
- Pickleball: For a pastime in its prime, this is a pickleballer's paradise.
- Arc Rivals: Beyond basketball, Arc Rivals is a baller battle royale. A competition to crown a new king of the court.
- Flight Deck: More than bays and boxes, Flight Deck delivers an elevated driving range experience for all.
- Lite Linx: Energize your golf game with a short course unlike any other.
- Battle Bats: For heavy hitters and one-hit-wonders alike, Battle Bats brings the cage match to the batting cage.
What drives us? Our values:
- Elite isn't exclusive. (Everyone is invited)
- Competition cultivates community. (Everyone belongs)
- No sidelines. No spectators. (Everyone plays)
Why join Mammoth Fieldhouse?
- Be part of a vibrant, experiential brand changing how people eat and compete.
- Work across multiple verticals-sport, leisure, event coordination, F&B, and service.
- Help shape a culture that's inclusive, energetic, and play forward.
Mammoth Fieldhouse is proudly managed by Sports Facilities Management, LLC, part of The Sports Facilities Companies (SFC)-the nation's leader in sports, recreation, wellness, and event facility management and development. At SFC, we're more than a workplace-we're a community. Our highly collaborative and supportive culture empowers you to grow your career, learn from the industry's top professionals, and be part of a fast-moving, exciting industry. Here, you'll carve your path, make an impact, and have some serious fun along the way.
SFC is awarded national recognition as a Top Workplace by USA Today year over year and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Operations Director will oversee multiple business units within this sports entertainment company. They will be responsible for leading and managing daily operations to achieve business goals, maximize service levels, and enhance profitability. As the Operations Director, the leadership of Team Members within the portfolio may be accomplished by setting performance objectives, evaluating, and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Cultivate and maintain strong relationships with Clients and Contract Administrators to support account retention and long-term success
- Establish and execute facility goals in alignment with management contracts, client objectives, corporate policy, and best business practices
- Prepare and maintain accurate reports and records for both the client and the corporate Support Center
- Lead and facilitate sales, marketing, budgeting, and weekly staff meetings to drive alignment and performance
- Oversee multiple locations in the development and implementation of operating, marketing, and financial plans, including revenue, expense, and capital budgets
- Ensure full compliance with all contractual obligations and service-level expectations
- Take ownership of the performance of all venues within the assigned account portfolio
- Provide strategic leadership to venue operations teams that reflects company vision, culture, and standards of excellence
- Mentor and support team members in their personal and professional growth
- Serve as the primary liaison between venues and the Home Office, facilitating access to personnel resources, tools, software, vendors, and documentation
- Create and execute effective sales and marketing strategies tailored to each venue
- Uphold the highest standards of safety, compliance, and operational integrity
- Perform various administrative and operational tasks as needed to support business objectives
- Site visits on monthly basis
- Reviews and understands all contracts and 3rd party agreements with Business Operations Director
- Reviews and evaluates each building for guest experience and Mammoth fundamentals
- All other duties as assigned by management
MINIMUM REQUIREMENTS:
- Bachelor's degree in Business, Hospitality Management or related field and 5-7 years appropriate experience preferred
- Experience managing P&L, budgeting, labor, and food/beverage cost controls
- Proven background in scaling operations, launching new locations, or overseeing renovations/improvements
- Strong leadership and people management abilities
- Deep understanding of restaurant operations, kitchen flow, service models and entertainment programming
- Familiarity with health and safety, alcohol regulations, and risk management
- Excellent communication and cross-functional collaboration (marketing, HR, property, etc.)
- Comfort with technology platforms: POS systems, scheduling software, inventory tools, etc.
- Must be able to work a flexible work schedule (e.g., nights, weekends, holidays and long hours)
- Ability to balance guest experience with operational efficiency
- Prior responsibility in daily P&L management and budget oversight
- Well organized, efficient, flexible, and able to meet deadlines
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must be able to lift 50 pounds waist high
- May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
- Will be required to operate a computer
- Facility has intermittent noise
- Travel required up to 50% of the time
- Ability to work non-traditional hours including weekends and holidays as needed
