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Supervisor, Event Security - Spectra (Hartford · CT)

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Sports Jobs in Hartford · CT
Facility Operations/Event Staff: Facility/Venue Management
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Overview
The Event Security Supervisor is responsible for the supervision of all Event Security Staff and for providing safe and secure service at all XL Center and Pratt & Whitney Stadium events by assisting with planning, monitoring, directing, delegating, and managing all functions of the Event Security Staff.  

Responsibilities
  • Direct, train, instruct and oversee the daily performance of the Security Staff, assists the Lead Supervisor with employee issues and discipline
  • Assist in conducting pre-shift meetings in a timely manner and assigning staff positions along with reviewing any pertinent information regarding the day’s event
  • Assist in the setup, breakdown, and operation of walk-through magnetometers and wands
  • Enforce facility rules, policies and procedures and report incidents as they occur and coach those employees in violation (performance, attendance, uniform, cellphones, harassment, injury, etc.)
  • Make immediate decisions and communicate with Security staff in emergency situations
  • Supervises all Security activities for events at the venues to ensure high level of guest satisfaction in all pertinent areas of event experience
  • Works cooperatively with all local law enforcement (police, fire, EMT, etc.)
  • Work closely with other building staff to identify, troubleshoot, and resolve issues to ensure effective and professional event management
  • Assist in conducting post-event meetings to discuss the event and any incidents that may have occurred
  • Complete and submit event recap and incident/injury reports with appropriate documentation in a timely manner
  • Perform other duties and responsibilities as assigned

Qualifications
Event Security staff must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
 
  • High School Diploma, GED or equivalent, required
  • Valid CT State Guard Card, required
  • Knowledge of characteristics of events, including crowd management and control techniques and must have the ability to anticipate needs, assess situations and act accordingly
  • Principles and practices of effective security and employee supervision in an arena setting
  • Must have the ability to work flexible schedule including long nights, early mornings, weekends, and holidays as needed
  • Self-motivated with excellent interpersonal and communication skills and the ability to function independently as well as part of a team and make management decisions in a fast-paced high-pressure environment, while remaining calm and flexible in times of stress
  • Proven exceptional guest and client service capabilities and exercise sound judgement to diffuse volatile situations
  • Knowledge and skill in effective radio communication