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JOB SUMMARY: The Operations & Merchandise Coordinator will support the execution of gameday operations and back-of-house merchandise logistics for New Mexico Pro Hockey, an expansion team in the ECHL. This individual will oversee on-ice intermission activities and manage the Ice Crew and Street Team. Additionally, the role will work closely with the Director of Operations to ensure efficient fulfillment, organization, and inventory of team merchandise both on-site and online. This role is ideal for someone with strong logistical skills, leadership ability, and a hands-on approach to event operations. The Coordinator will play a key role in enhancing the fan experience and supporting the club’s retail success across all platforms.

ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Oversee all on-ice promotions and intermission activities on gamedays, including supervising Ice Crew and Street Team members.

• Assist with setup and breakdown of gameday operations (on-ice props, signage, concourse activations, etc.)

• Coordinate merchandise fulfillment, restocking, and inventory management across retail channels (team store, online, pop-up stands).

• Ensure merchandise areas (both front-of-house and back-of-house) are organized and operating efficiently.

• Collaborate with the Director of Operations on ordering, tracking, and receiving shipments of new merchandise.

• Train and manage part-time gameday retail staff to ensure quality service and consistency.

• Support special events, community appearances, and grassroots initiatives as needed.

• Assist Director of Operations and General Manager with team travel and accommodations.

• Other duties as assigned.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in sports management, business, marketing, or a related field

• preferred.

• At least one year of experience in hockey, specifically game operations, retail/merchandise, or something similar to sports/event production.

• Comfortable managing people and tasks in a high-energy environment.

• Ability to lift 30+ lbs and work on your feet for extended periods.

• Excellent communication and organizational skills.

• Proficiency in Shopify is preferred.

• Familiar with the Microsoft 365 platform.

• Flexibility to work evenings, weekends, and holidays as needed.

• Reliable, solution-oriented, and eager to contribute to a growing team.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!