Pro EM National Event Services

Pro EM National Event Services Careers

Associate Support - PRO EM National Event Services (Phoenix · AZ)

PRO EM National Event Services jobs
Sports Jobs in Phoenix · AZ
Administration/General Management: Receptionist/Switchboard
Job Summary:
Associate Support will serve as the primary point of contact for all PRO EM Associates.  They are responsible for ensuring all Associates have the necessary information, equipment, and training to be successful while working any event.  Associate Support will assist staff with any issues, such as scheduling, payroll, and training.  They are also responsible for understanding how to properly triage specific Associate concerns to the correct party.  The right fit for this role is an energetic, thoughtful, people-person who wants to have a direct impact on building the best workplace possible.
Responsibilities
  • Serves as a primary point of contact for the Associates
  • Receive inbound calls
  • Build and strengthen relations with PRO EM Associates
  • Serve as a brand ambassador and champion PRO EM’s company culture
  • Review schedules to ensure that staffing levels are met
  • Review contracts to ensure ABI reflects most current contracts
  • Assist with new Associate onboarding
  • Assist with scheduling Associate trainings
  • Provide support for uniform and equipment distribution and tracking
  • Monitor timesheet edits and make sure these are corrected in a timely manner
  • Investigate and enter payroll discrepancies
  • Perform other duties as assigned
Requirements                                                      
  • Experience with inbound customer service phone calls is a plus
  • Must be organized, detail orientated, possess strong communication skills, and have excellent interpersonal skills
  • Desire to serve Associates and contribute to a positive workplace culture
  • Must have working knowledge of all Microsoft Office programs
  • Capable of learning new technology
  • Ability to work independently and contribute in a team environment
  • Ability to manage and complete multiple assignments at the same time with great attention to detail and a positive attitude
  • Ability to manage conflicts and drive resolutions
  • Strong problem-solving skills with the ability to think quickly on feet
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.