Technician, Technology - UBS Arena (Elmont · NY)

UBS Arena Jobs
Jobs in Elmont · NY
Facility Operations/Event Staff: Maintenance
                                                                New York Islanders Hockey Club
                                    A storied sports franchise…a world class arena…the best fans…
                                                                                AND YOU

Our Game Plan

The Technician reports directly to the Manager of Technology.  The Technician is responsible for assisting with the oversight and maintenance of the IT network infrastructure and cybersecurity within the organization. This position will maintain and improve a state-of-the-art converged network with over 1000 WAPs by performing duties as directed. The role will assist with the management of infrastructure oversight for all network operations, including switching, firewalls, wireless networks, RF coordination, and procurement. The ideal candidate will be experienced self-directed helpdesk ticket completion. The candidate will also be a hands-on professional who enjoys rolling up his or her sleeves, working as part of a team, and jumping between disciplines to achieve goals.

How to Make the Team

Our team is committed to customer service and providing our customers an exclusive and unparalleled venue experience.

Show Us You Can

  • Help co-workers troubleshoot technology issues as they present themselves. 
  • Configure new hardware on the network.
  • Complete HR-related technology tasks such as new hires, departing employees etc.
  • Act as “Manager on Duty” for some event evenings to cover Technology-relayed issues.
  • Support in the development and deployment of the organization’s network infrastructure.
  • Maintain and improve network resilience.
  • Assist with maintenance of Cisco phone system
  • Collaborate with internal groups to achieve successful delivery and avoid/mitigate adverse outcomes. 
  • Configure and deploy enterprise tools shared across the org, including initial and ongoing support.
  • Identify opportunities for improvement within the network and make recommendations based on best practices and observations. 
  • Develop and maintain support maintenance, procedural, and other documents for use by all levels of support personnel, as well as end-user documentation.
  • Keeping cybersecurity in front of mind lead users into best practices for safe sharing of information.
  • Monitor best practices for data security and sharing.
  • Support, install, and configure network technology for headquarters, remote offices, and remote employees.
  • Respond to incoming support issues via phone, email, and the web while providing positive customer service experiences.
  • Work helpdesk tickets efficiently.
  • Establish, maintain and monitor user-centric support practices.
  • Actively participate in the Technology Steering Team.

What Skills You’ll Use

  • Flexibility: Switch gears on a moment’s notice and adapt to shifting priorities
  • Motivation: Leverage your personal skills to drive results and influence success
  • Communication: Communicate with other Pro Shop personnel and customers
  • Accountability: Take ownership of your work
  • Knowledge: Educate customers on products offered in the Pro Shop

Your Equipment

  • Bachelor’s degree in Computer Science or Information Systems (or equivalent experience). 
  • Minimum of two (2) years of progressive network experience. 
  • Experience working with a large scale network; multi-site IT operations environment preferred. 
  • Support level knowledge of Cisco technologies, including, but not limited to routing, switching, wireless, VoIP, DNA center is preferred.
  • Strong knowledge of Cisco Firewall technologies both hardware and software
  • Strong knowledge of Cisco IOS
  • Strong knowledge of network concepts including, but not limited to, netmasks, VLANs, ACLs, DHCP, DNS, VRRP, NAT, MAB, and IP SLA. 
  • Must have the ability to recognize problem areas, define solutions, and implement those solutions promptly. 
  • Able and willing to work non-traditional hours, including evenings and weekends as needed. 

Where You’ll Go

  • UBS Arena at Belmont Park
The Fine Print

The New York Islanders are an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Questions:

  1. All UBS Arena employees are required to be vaccinated for Covid-19. Per CDC guidelines, employees will be considered fully vaccinated pursuant to the following schedule: (1) two weeks after their second dose in a 2-dose series (i.e., the Pfizer or Moderna vaccines); or (2) two weeks after a single-dose vaccine (i.e., Johnson & Johnson’s Janssen vaccine).

  2. Are you able to work flexible hours?

  3. Are you able to work evenings & weekends for events?