Account Manager, Premium Service - UBS Arena (Elmont · NY)

UBS Arena jobs
Sports Jobs in Elmont · NY
Ticket Sales and Services: Premium/Suite Service
 Made for Music, Built for Hockey
About UBS Arena 
UBS Arena is the first third-generation arena in New York and became the new home for the New York Islanders for the 2021-22 season. On the grounds of historic Belmont Park, UBS Arena is Made for Music and Built for Hockey; designed to deliver superior concert acoustics and unforgettable experiences for both music and hockey fans. UBS Arena will attract a roster of world-class artists and diverse music genres and expects to host more than 150 major events annually.
Position Summary
We are currently hiring an Account Manager, Premium Service.  UBS Arena Premium Service Account Manager is responsible for serving the needs of existing Suite & Premium Members with excellent customer service, providing assistance and maintaining constant contact to accounts while also gathering referrals to generate incremental revenue.  The ideal candidate must be an experienced premium sales and service professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to increase revenue potential, drive attendance and retention. The position is to be a key contributor to the Premium Service Team.

While you are here, you will:
  • Enhance relationships with new and existing Premium members to create experiences for clients and share best practices related to specific goals and initiatives.
  • Continually create and implement unique service strategies and programs as a means of increasing retention rates and new business opportunities.
  • Generate a predetermined minimum number of weekly connections with clients, “face-to-face” or Zoom meetings to enhance the level of customer care.
  • Fulfill member requests and questions via phone, email, and face-to-face / Zoom interaction, as well as administer invoicing and payment processes.
  • Manage member agreements and corresponding invoices, including providing updates to contracts, account information and invoices as needed.
  • Serve as the primary point of contact for assigned clients and liaison for the premium department.
  • Perform all necessary informational email communications with premium members.
  • Positively contribute to the sales and service culture by developing mutually beneficial working relationships with all UBS Arena and New York Islanders associates across various departments within the organizations.
  • Participate and contribute to daily and/or weekly to team meetings and training sessions.
  • Manage premium spaces and high-end service deliverable during games and events
  • Perform other related tasks as assigned

What you need to be qualified:
  • Bachelor’s Degree in Business, Sports Management, Marketing or other related field required.
  • Minimum of two (2) years of professional sales and service experience, preferably in the sports & entertainment industry.
  • Demonstrated ability to establish solid business relationships.
  • Strong knowledge of sales strategies and service principles.
  • Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.

Who you are:
  • Accountable: Take ownership of your work and of your projects from start to finish with a keen attention to detail
  • Flexible: Switch gears on a moment’s notice and adapt to shifting priorities
  • Collaborative: Build cross-functional relationships within the organization and with partners
  • Passionate: Bring energy and a can-do attitude to the role every day
  • Solutions-Oriented: Show off your problem-solving and decision-making skills while focusing on the solutions in every case
Joining the team means:
  • Experience & growth in launching a brand-new fan first, top-of-the-line arena in the metropolitan market. 
  • Joining a culture of start up mentality 
  • Comprehensive medical & dental benefits
  • 401k eligibility 
  • Paid time off

 The Fine Print
UBS Arena is an equal opportunity employer and values diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Questions:

  1. Do you have a Bachelor's Degree?

  2. Do you have 2+ years of experience in the sports & entertainment industry?

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