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Overview
The part-time Welcome Center Specialist is the first point of contact for guests at the Berger Foundation Iceplex located at Acrisure Arena. The Welcome Center Specialist plays a key role in delivering a positive, organized, and welcoming experience. This position supports daily Iceplex operations by assisting guests, managing registrations and rentals, and supporting programs, public skating sessions, and special events.
This role is ideal for a customer-focused individual who enjoys working in a fast-paced, community-oriented environment and contributing to a high-quality guest experience.
This role pays an hourly rate of $20.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.
This position will remain open until June 26, 2026.
Responsibilities
- Greet guests and provide a welcoming, professional first impression.
- Serve as a point of contact for guest questions regarding schedules, programs, and policies.
- Assist with check-in for public skating, classes, leagues, camps, and events.
- Accurately process point-of-sale transactions for admissions, registrations, rentals, retail items, and food and beverage service.
- Manage skate and equipment rentals, including sizing, intake, and return procedures.
- Communicate Iceplex policies and procedures clearly and professionally.
- Support birthday parties, special events, and in-venue programming.
- Work collaboratively with Iceplex staff, coaches, and operations teams.
- Maintain a clean, organized, and professional Welcome Center environment.
- Support food and beverage service and sales as needed.
- Monitor guest flow in and around the Iceplex and report safety concerns to a Lead or Manager.
- Follow all Iceplex policies, procedures, and safety standards.
- Attend required training sessions and staff meetings.
Qualifications
- Customer service experience required.
- Experience working in a sports, recreation, hospitality, or entertainment environment preferred.
- Experience working in an ice rink or sports facility is a plus.
- Experience with youth sports programs is a plus.
- Comfortable handling electronic transactions.
- Strong communication and interpersonal skills.
- Ability to multitask and remain professional in a fast-paced environment.
- Reliable, punctual, and team-oriented.
- Ability to work in a cold environment typical of an ice rink.
- Must be available to work evenings, weekends, and holidays as required.
