Overview

The Vice President of Ticketing serves as a key member of the venue’s leadership team, responsible for the strategic vision, operational excellence, and revenue optimization of all ticketing functions at Moody Center (excluding University of Texas basketball games). This leader will build, mentor, and inspire a high-performing team while establishing industry-leading standards in ticketing operations.

This role will lead the development and execution of best-in-class ticketing strategies across a diverse portfolio of concerts, entertainment, and rental events, while fostering strong partnerships with promoters, industry stakeholders, and ticketing platforms including Live Nation® and Ticketmaster®. The Vice President will drive innovation in ticketing technology, analytics, and customer experience, ensuring scalable systems, operational integrity, and alignment with organizational goals.

This role pays an annual salary of $125,000-$145,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 10, 2026.

Responsibilities

• Oversee the creation, configuration, and management of all event builds within Ticketmaster, including manifest integrity and inventory controls.
• Build, lead, and develop a high-performing ticketing team, fostering a culture of accountability, innovation, and service excellence.
• Partner with senior leadership, promoters, and internal stakeholders to align ticketing strategies with overall business objectives.
• Lead the strategic management of ticket holds, scaling, and inventory allocation across approximately 125+ annual events.
• Provide data-driven insights and forecasting to inform pricing strategies, inventory management, and sales performance.
• Ensure best-in-class box office operations, including continuous improvement of policies, procedures, and service standards.
• Cultivate and maintain strong relationships with promoters, artist representatives, and ticketing partners.
• Act as the primary liaison with promoter partners and Ticketmaster® to ensure alignment on systems, strategy, and execution.
• Collaborate cross-functionally with Premium, Marketing, Finance, and Operations to deliver seamless event execution.
• Assist in the preparing, implementing and controlling all aspects of Premium member ticket renewals, pricing, incoming payments and payment plans.
• Support and aid in the hiring, managing, and training of ticket office staff.
• Act as lead in software, including training for staff, and actively seeking out knowledge in all software in order to be the team expert in technology as it relates to the ticket office and ticketing.
• Ensure compliance with PCI standards and all applicable regulatory and organizational policies.
• Establish clear performance expectations, provide coaching, and support professional development across the department.
• Champion a collaborative, team-oriented environment that drives engagement and results.
• Work as the main facilitator for reconciliations with the finance department.
• Communicate openly with Premium Sales department on all aspects of ticket operations.
• Ensure supplies necessary are available for ticket operations (ticket stock, season tickets, forms, envelopes, etc.).
• Act as one of the primary Mangers on Duty at assigned events held at arena.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Business, Sports Management, Entertainment Management, or related field (or equivalent experience).
• 10+ years of progressive experience in ticketing operations. Experience with large-scale events in a concert setting at an arena (15,000+), stadium, or similar is preferred.
• Extensive expertise in Ticketmaster products, including Host, Archtics (advanced/super user), TM1, TM Entry, and mobile ticketing technologies.
• Proven track record of leading ticketing strategy, revenue optimization, and operational excellence at an enterprise level.
• Demonstrated leadership experience managing and developing high-performing teams in a fast-paced environment.
• Strong financial acumen with experience in reporting, forecasting, and reconciliation processes.
• Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite.
• Proficient in MS Office with Salesforce or similar CRM experience.
• Strong written and verbal interpersonal skills.
• Ability to effectively collaborate with internal teams and external stakeholders with a positive attitude, professionalism, resourcefulness, and integrity.
• Ability to work flexible hours including evenings, weekends, and holidays.