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Overview
Reporting to the Lead Valet Ambassador, this position will perform the day-to-day valet parking for operations located at Indian Wells Tennis Gardens. The Valet Parking Ambassador is responsible for providing exceptional customer service by parking and retrieving vehicles in a safe and timely manner. They greet guests, assist with luggage and ensure positive first and last impression of the facility or establishment.
This role will pay an hourly rate of $16.50-$17.00 and is tip eligible
Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.
This position will remain open until November 28, 2025.
Responsibilities
Customer Service:
- Greet guests warmly and professionally upon arrival.
- Assist with opening vehicle doors, handling luggage, and directing guests as needed.
- Answer guest inquiries about the facility, nearby attractions, or services.
Parking and Retrieval of Vehicles:
- Safely and efficiently park and retrieve vehicles in designated areas.
- Ensure proper handling of keys and maintain accurate vehicle logs.
- Adhere to traffic and parking regulations at all times.
Safety and Security:
- Inspect vehicles for any damage before parking and report issues promptly.
- Handle guest property with care and maintain a high level of confidentiality.
- Follow safety protocols to prevent accidents or damage to vehicles.
Organization and Efficiency:
- Keep valet area clean, organized, and free of hazards.
- Manage parking lot capacity and maximize available space.
- Use valet management systems or ticketing software (if applicable).
Team Collaboration:
- Work closely with other attendants to ensure seamless guest experiences.
- Communicate effectively with supervisors about operational issues or guest concerns.
Qualifications
- Education: High school diploma or equivalent preferred.
- Experience: Previous experience in customer service, hospitality, or valet services is a plus.
- Skills and Abilities:
- Excellent interpersonal and communication skills.
- Ability to drive both manual and automatic transmission vehicles.
- Strong organizational skills and attention to detail.
- Physically fit and able to run short distances repeatedly.
- Licenses/Certifications: Valid driver’s license with a clean driving record.
- Physical Demands: Frequent standing, walking, and running; lifting luggage up to 50 lbs.
- Conditions: Exposure to outdoor weather conditions and potential vehicle exhaust.
