Overview

The Usher position has a commitment to excellence in guest service and assists guests of the PPG Paints Arena in locating their seats during events. Will be required to join the union, upon invitation, following 90-day probationary period

This role will pay an hourly rate of $15.71 (per CBA).

Benefits as per the union agreement.

This position will remain open until September 4, 2026.

Responsibilities

• Deliver superior guest service while ensuring proper safety/sanitization protocols are being followed. 
• Assists guests in locating their designated seats. Provide extra assistance if necessary.
• provide elevator service to various levels of the facility for our guests as needed.
• Ensure crowd control stays at a reasonable level, and assist in any emergency situations.
• Provide directional assistance by becoming knowledgeable about locations throughout the facility.
• Keep aisles clear of debris/spills and guests to ensure a safe and clean environment.
• Enforce rules and regulations of the building (i.e., no smoking, no throwing of objects)
• Provide courtesy, respect, and professionalism to all guests and fellow employees.

Qualifications

• Ability to work with minimal supervision
• Strong customer service skills
• Excellent problem-solving skills
• Good verbal and interpersonal skills required
• Professional presentation, appearance and work ethic
• Ability to work irregular hours, including night shifts, weekends and holidays
• Ability to interact with all levels of staff, including management
• Ability to work flexible hours, including daytime, evening, weekends and holidays, as needed
• Ability to understand tickets to ensure proper seating
• Must have professional attitude and appearance
• This position will require a large amount of stair climbing, walking, and standing to access all seating areas.
• Position is not substantially exposed to adverse environmental conditions.
• This position may be exposed to high noise levels and confined spaces.
• Will be required to join the union, upon invitation, following 90-day probationary period.