Overview

This position has a Commitment to Excellence in guest service, and assists guests of the PPG Paints arena in locating their seats during events.

This role will pay an hourly wage of $14.19. 

Will be required to join the union, upon invitation, following 90-day probationary period

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

end date 12/31/2024

Responsibilities

• Deliver superior guest service while ensuring proper safety/sanitization protocols are being followed. 
• Assists guests in locating their designated seats.  Provide extra assistance if necessary.
• provide elevator service to various levels of the facility for our guests as needed.
• Ensure crowd control stays at a reasonable level, and assist in any emergency situations.
• Provide directional assistance by becoming knowledgeable about locations throughout the facility.
• Keep aisles clear of debris/spills and guests to ensure a safe and clean environment.
• Enforce rules and regulations of the building (ie..no smoking, no throwing of objects)
• Provide courtesy, respect, and professionalism to all guests and fellow employees.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to work with minimal supervision
• Strong customer service skills
• Excellent problem-solving skills
• Good verbal and interpersonal skills required
• Professional presentation, appearance and work ethic
• Ability to work irregular hours including, night shifts, weekends and holidays
• Ability to interact with all levels of staff including management
• Ability to work flexible hours including daytime, evening, weekends and holidays, as needed
• Ability to understand ticket to ensure proper seating
• Must have professional attitude and appearance
• Must be 18 years of age or older
• This position will require a large amount of stair climbing, walking, and standing to access all seating areas.
• Position is not substantially exposed to adverse environmental conditions.
• This position may be exposed to high noise levels and confined spaces.