Overview

Our Guest Experience team will be essential in creating a safe and memorable experience for all guests at Acrisure Arena. This Usher role requires a positive attitude, as well as a team-driven and proactive mindset. Team members must be able to proactively resolve guests’ complaints with minimal supervisor interference. Must be confident in approaching guests when issues arise. Each member of this team is responsible for providing an exceptional level of service to our guests at all arena events, including Coachella Valley Firebirds hockey games, major music/entertainment events and miscellaneous special events. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment/sports environment.

This job will pay an hourly rate of $20.00 

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until May 29, 2026

Responsibilities

• Proactively welcome guests and assist with questions and requests.
• Identify opportunities to create memorable experiences for guests.
• Perform thorough ticket checks and scans to ensure valid access into arena and other ticketed areas.
• Manage lines and provide directions to ticketed seats and other arena locations.
• Respond to and/or escalate guest complaints, concerns, and compliments.
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services.
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
• Effectively communicate safety and security measures.
• Report any suspicious activity to supervisors and/or management.
• Perform other duties and responsibilities as assigned.

Qualifications

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• 65% event availability commitment over the course of the year is required, event requirement is subject to change with notice.
• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Must have strong verbal and written communication skills.
• Previous experience in a customer service-based industry is preferred.
• Must be vocal and confident.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays.
• Must be able and willing to work outside in various weather conditions including extreme heat.