Overview

The Traffic and Parking Supervisor oversees all active traffic & parking staff working an event. Arena Traffic & Parking Staff are responsible for managing event day traffic and operations within the parking lots surrounding Chesapeake Arena on the campus of UMBC. Arena Traffic & Parking staff will be the first point of contact in providing a memorable first impression for all guests and employees by providing direction and answering any questions guests may have.

This role pays an hourly rate of $22.00-$26.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until July 17, 2026.

Responsibilities

• Supervise and set up traffic and parking signage in advance if guest arrival for events.
• Ensure safe and efficient traffic flow for all guests.
• Control/monitor entrance and exit of all guests and employees in and out of the parking lots.
• Supervise Staff and Provide all guests a positive first impression by offering excellent customer service.
• Be familiar with ParkWhiz app and other applicable software, so you can supervise staff using this equipment during events.
• Supervise and Address all problems and concerns in a timely manner.
• Keep all traffic flowing both in and out of the parking lots.
• Supervise staff who will monitor parking lots for safety and security of guests, employees and vehicles.
• Provide staff with information to properly provide arena guests with directions and other venue information.
• Provide staff with information to properly direct guests and employees to available parking spaces while maximizing the amount of vehicles per lot.
• Provide staff with information to properly direct guests on how to properly pay for parking when applicable.
• Keep Management updated on traffic and parking status during all shifts.
• Provide Management with suggestions for improvement as necessary.
• Maintain a neat and clean appearance during all scheduled shifts.
• Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.

Qualifications

• 2-3 years of prior parking & traffic experience required.
• High School Diploma or GED.
• Maintain composure in stressful situations.
• Ability to problem solve efficiently.
• Must be polite, friendly and possess excellent interpersonal skills.
• Must be able to work independently with minimal supervision and as part of a team.
• Must be able to stand or walk constantly for an extended length of time.
• Must be able to work indoors and outdoors in all weather conditions.
• Effective oral communication and writing skills.
• Ability to lift heavy objects without assistance.