Overview

PPG Paints Arena is seeking candidates for the Tour Guide position. Primary duties will include giving guided tours of PPG Paints Arena, home of the Pittsburgh Penguins; working with groups of all ages; assisting with guests entering each facility, including check-in; and providing top-notch customer service.

This role pays an hourly rate of $15.56

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until October 30, 2026.

Responsibilities

• Provide guided tours of PPG Paints Arena.
• Memorize scripts, facts, and stories pertinent to the history of the franchise and facility.
• Relate in a professional, age-appropriate way to children.
• Be comfortable working with a specific schedule while standing/walking frequently.
• Work nights, weekends, and holidays as scheduled.
• Communicate with staff via two-way radio.
• Assist with guests entering each facility, including check-ins.
• Provide top-notch customer service.

Qualifications

• High school diploma/GED (experience in lieu of diploma/GED may be considered).
• Experience with public speaking and experience working with children preferred.
• Good communication and presentation skills.
• Be a fan of the Penguins and hockey, along with a good understanding of the game and history.
• Be able to memorize specific facts and communicate professionally to all age groups.
• Professional presentation, appearance, and work ethic.
• Ability to work under limited supervision and to interact with all levels of staff, including management.
• Must be available to work flexible hours, which will include evenings, weekends, and holidays.
• In order to perform this job successfully, an individual should understand how to use a computer.
• Must be comfortable working both indoors and outdoors as required by the function.
• Must have the physical ability to maneuver around the facility, at times, walking and/or standing up to 4-8 hours daily.
• Ability to communicate via two-way radio.