Overview

A Ticket Taker is a vital member of the Events Center as they are involved in direct contact with the public.  As a representative of the UPMC Events Center, a friendly greeting attached to a smiling face goes a long  way in helping our guests enjoy their visit. Assist with directions, information, and guidance in a friendly,  helpful and efficient manner. This positions reports to the Event Manager.

This role will pay an hourly wage of $12.50. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

job expires 12/31/2024

Responsibilities

• Provide exceptional customer service to all guests 

• Possess a positive attitude and facilitate teamwork and respect among co-workers 

• Welcome guests, provide directions and answer any questions that may arise. 

• Scan tickets and/or keep an accurate turnstile count 

• Provide assistance to patrons with special needs or wheelchair access 

• Resolve guest complaints quickly and exceed the guests’ expectations 

• Enforce building policies and event procedures 

• Assist and direct guests in a variety of situations including emergencies. 

• Hand out flyers or other promotional items 

• Other duties as assigned. Knowledge, Abilities, & Skills  

• Good communication skills  

• Prior customer experience is preferred  

• Access to reliable transportation 

Qualifications

• Employee must be at least 18 years old  

• Ability to work flexible shifts including nights, weekends and holidays depending on events schedule 

• Ability to effectively communicate and solve problems quickly 

Knowledge, Abilities, & Skills  

Good communication skills  

Prior customer experience is preferred  

Access to reliable transportation