Overview

As a Ticket Taker, you will be the first point of contact for event guests, responsible for ensuring a smooth entry process while providing excellent customer service. Your role involves verifying tickets, guiding guests, and maintaining a welcoming atmosphere. This role requires strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment. A Ticket Taker plays a vital role in creating a positive first impression for all event guests.

This role will pay an hourly rate of $15.00.

For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching.

This position will remain open until July 24, 2026.

Responsibilities

• Check and validate tickets at the entrance, ensuring each ticket is legitimate and corresponds to the event.
• Greet guests warmly, answer questions, and provide information about the event and venue as needed.
• Monitor and control the entry points to ensure that only authorized guests enter the event.
• Assist in directing the flow of guests to prevent congestion and ensure a smooth entry process.
• Address any ticket-related issues or discrepancies promptly and courteously, seeking assistance from supervisors when necessary.
• Stay informed about the event layout, seating arrangements, and facilities to assist guests effectively.
• Report any suspicious activity or security concerns to the appropriate personnel immediately.
• Help guests with special needs or requirements, ensuring they have a positive experience.
• Work closely with other event staff to ensure seamless operations and a cohesive guest experience.
• Ensure guests follow venue rules and guidelines to maintain a safe and enjoyable environment.
• Perform other tasks and responsibilities as assigned.

Qualifications

• Ability to follow instructions and work in a fast-paced environment.
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations.
• Previous experience in a customer service-based industry is preferred.
• Previous experience within sports, entertainment, or a related field is preferred.
• Must be able to work a flexible schedule, including weekends, nights, and holidays as required.