Overview

As a Ticket Seller Supervisor, you will oversee the day-to-day operations for the ticket office and various events, ensuring smooth and efficient processes while providing exceptional customer service. Your role will involve managing ticket sellers, resolving issues, and maintaining accurate records. This role requires strong leadership, excellent organizational skills, and the ability to work effectively under pressure to ensure a positive experience for all event attendees.

This role pays an hourly rate of $20.50-$23.50

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until October 10, 2025.

Responsibilities

• Oversee the daily operations of ticket sales, ensuring adherence to policies and procedures.
• Train, and supervise ticket sellers, providing ongoing support and guidance to ensure high performance and excellent customer service.
• Coordinate with promoters to build events for select venues including Piedmont Hall and Special Events Center. 
• Ensure the ticketing system is functioning correctly across all box offices, addressing any technical issues promptly, which may include resolution with Ticketmaster staff.  Also including physical set-up of certain box offices throughout the year.
• Setup scanning programming and operations weekly for all events throughout complex.
• Handle customer inquiries, ADA requests and complaints at the ticket window, by email and phone, providing resolutions in a professional and timely manner.
• Oversee the daily reconciliation of funds received from ticket sales, ensuring accuracy and accountability.
• Oversee and manage events night of show including communication with promoter, supervising staff and preparing event settlement.  Quickly and effectively, resolve any issues that arise during events, ensuring minimal disruption.
• Build out monthly part time schedule using WhentoWork and check weekly against event documents. 
• Provide information and reports as needed to stakeholders including internal staff and promoters. 
• Process various ticket orders.
• Ensure compliance with company policies, procedures, and confidentiality requirements.
• Use of Ticketmaster, Archtics and Universe software for all ticketing functions.
• Perform additional tasks and responsibilities as assigned.

Qualifications

• High School Diploma or GED.
• 1-3 years of supervisory experience.
• 1-3 years of experience working with the public.
• 1-3 years of experience in an entertainment/sports facility preferred.
• Archtics/Ticketmaster experience preferred.
• Cash handling experience.
• Valid Driver’s License.
• Experience with Microsoft Office.
• Excellent communications skills.
• Candidate must be able to successfully handle multiple priorities in occasional high stress situations.
• Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
• Ability to work well within a team environment, yet comfortable completing tasks independently.
• Extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously.