Overview

As a Ticket Seller, you will serve as a key point of information and customer service, expertly managing the ticketing system to provide a seamless experience for all guests. Your role requires a thorough understanding of each event, including seating charts and venue configurations, along with the intricate details of our Broadway Season policies.

This role will pay an hourly rate of $15.00.

For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE:  Applications are accepted on an ongoing basis;  there is no application deadline.

Responsibilities

• Master the operation of the Host, Archtics, and TM Sales ticketing systems.
• Stay informed about each event's details, such as ticket prices, discounts, restrictions, and seating configurations.
• Stay up to date on all Broadway information throughout respective seasons.
• Successfully sell Broadway season tickets, process exchanges, and payment plans.
• Become well-versed in the seating charts and configurations of your assigned locations.
• Efficiently and accurately handle transactions for all events using the appropriate ticketing system.
• Accurately process payments, ensuring the transaction was approved
• Accurately collect all patron information and send tickets digitally to the patron.
• Provide excellent customer service, addressing patrons' needs positively and effectively.
• Reconcile all funds received from ticket sales at the end of each shift.
• Maintain precise and clear records of all transactions.
• Uphold confidentiality standards.
• Perform additional duties and responsibilities as assigned.

Qualifications

• High school graduate/GED preferred.
• Ability to multitask in a fast-paced environment.
• Familiarity with Microsoft Office.
• Possesses excellent communication skills.
• Experience working with the public.
• Ability to work independently and as a productive member of a team.
• Must be able to work a flexible schedule to include nights, weekends and holidays as needed.