Overview

The Ticket Seller will assist guests in a friendly, courteous, and professional manner with ticket purchases, distribution of Will Call tickets, and accurate information pertaining to the Peoples Bank Arena and Pratt & Whitney Stadium and events held in both buildings.

This role pays an hourly rate of $16.94 - $17.61 (per CBA)

Benefits as per the union agreement.

This position will remain open until December 4, 2026.

Responsibilities

• Arrives for each scheduled shift on time, in uniform, and ready to work
• Welcomes guests to the PeoplesBank Areana and Pratt & Whitney Stadium, whether in person or on the telephone, with a smile and pleasant greeting
• Attentively listens to guests’ questions and requests while providing accurate information to guests relative to events being held in the building, including dates, times, ticket prices, discounts, restrictions, seating options, event descriptions, and general information about the facility
• Accurately generates tickets from the computerized system and retains tickets until the payment transaction is complete
• Handles payment transactions, whether by cash or credit card, in an accurate, efficient, and timely manner
• Ensure that an acceptable credit card is provided, supported by a photo ID, and the guest signs the receipt, or with regard to cash purchases, any change is counted back to the guest
• Ensures that the cash count is accurate at the beginning of the shift and that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank
• Listens to guest concerns and complaints in a calm and patient manner and resolves issues to the satisfaction of the guest or, if necessary, contacts Supervisor/Manager to assist guest
• Troubleshoots guest ticketing issues and, if necessary, works with the Supervisor/Manager to help resolve the issue.

Qualifications

• High school diploma/GED preferred.
• Prior experience with a computerized ticketing system preferred.
• Moderate technology skills, including computers and smartphones.
• Bilingual English/Spanish is preferred.
• Previous cash handling and/or retail experience.
• Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions.
• Excellent customer service and communication skills.
• Ability to keep accurate and legible records.
• Ability to work flexible hours, including nights and weekends and some holidays.