Overview

Assist guests in a friendly, courteous, and professional manner with ticket purchases, distribution of Will Call tickets, and resolution of ticket issues.

This role will pay an hourly wage of $15 to $18.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

job expires 7/31/2024

Responsibilities

• Arrives for each scheduled shift on time, in uniform and ready to work
• Attentively listens to guests’ questions and requests
• Provides accurate information to guests relative to events being held in the building including dates, times, ticket prices, discounts, restrictions, seating options, event descriptions and general information about the facility
• Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete
• Handles payment transactions whether by cash or credit card in an accurate, efficient and timely manner
• Ensure that an acceptable credit card is provided supported by a photo ID and the guest signs receipt or with regard to cash purchases any change is counted back to the guest
• Provides tickets to guest and requests guest to review the tickets to ensure the date and time of the event are as requested
• Ensures that cash count is accurate at beginning of shift and that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank
• Assist guests by trouble-shooting ticketing issues and assisting with account login.
• Listens to guest concerns and complaints in a calm and patient manner and resolves issue to the satisfaction of guest or if necessary contacts Supervisor/Manager to assist guest

Qualifications

Ticket sellers must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• High school diploma/GED preferred
• Basic computer skills ideally with a computerized ticketing system
• Previous cash handling and/or retail experience
• Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions
• Excellent customer service and communication skills
• Ability to keep accurate and legible records
• Ability to work flexible hours including nights and weekends and some holidays

I have read the above, and understand that it is intended to describe the general content and requirements of this job. I understand that the Company may add to or change my duties and responsibilities at any time in order to meet business needs.