Overview

This Ticket Seller position will be part of a busy and dynamic working environment in the Moody Center. Responsible for ticket sales with a specialization in Ticketmaster Host & TM1 Sales and providing excellent customer service for our world-class events. Providing will-call service as needed. This role is supported by and works closely with the entire ticketing team. The position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays

This role pays an hourly rate of $15.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until December 4, 2026.

Responsibilities

• Accurately processes payments for tickets while following all proper Ticket Office selling and payment procedures
• Assist guests with ticketing issues
• Answer phone with prompt and courteous attitude as needed
• Demonstrates excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs
• Facilitate night of show Will Call
• Sells tickets in Ticketmaster Host and TM1 computer programs
• Process opening and closing sales reports
• Answers questions concerning events, tickets, schedules, and gives information concerning coming attractions
• Remain current with new software/product releases
• Perform all other duties as assigned by ticketing management team
• Frequent bending, lifting, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs

Qualifications

• High School Diploma/GED
• Previous ticketing, point of sale, or customer service experience is preferred
• Must have basic computer skills and a working knowledge of Windows-based PC programs
• Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is highly desirable
• Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred
• Ability to work well both within a team environment and independently with good decision-making capability
• Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times
• Strong communication skills
• Extremely organized and detail-oriented, resourceful, quick learner and able to handle multiple projects simultaneously
• A high degree of personal integrity