Overview

This is a part-time position in the Box Office.  Hours are dependent on the events schedule and are primarily available during evenings and weekends.  Job responsibilities include information distribution, computerized ticket sales, answering the phone and the balancing of all monies received from ticket sales at the end of each shift.

Salary Range: $14.50 per hour

For PT roles: Benefits: Eligible to accrue sick leave; 401(k) savings plan and 401(k) matching.

Responsibilities

• Opens and or closes ticket window, as required.
• Accurately process ticket orders as required; accurately process payments and make change.
• Sell tickets for regular and special events
• Maintains accurate count when selling hard tickets or providing accurate counts of computer printed tickets.
• Completes daily ticket sales reports. Accurately reconciles balance sheet of cash, debit/credit received and tickets sold; balances sales and cash float and submits cash to Ticketing Coordinator and Ticketing Manager, for audit.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by Ticketing Coordinator and Ticketing Manager.
• Demonstrates excellent customer service skills; responding professionally, promptly, and efficiently to customer’s service requests and needs.
• Accurately & promptly relays any complaints or potential issues to the Ticketing Coordinator and Ticketing Manager.
• Able to work independently and handle most box office questions and related tasks with minimal to no assistance.
• Efficiently and courteously answers questions concerning prices, seating, events and related Box Office questions.
• Files various records and reports. Performs related administrative clerical work as assigned.
• Assist co-workers as required.
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Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  
  

  Education and/or Experience

  • High school diploma or general education degree (GED) 3 to 6 months related experience and/or training, or equivalent combination of education and experience Box office or guest services background preferred. Cash handling experience preferred
  
  

  Skills and Abilities

  • Ability to count money and make change, accurately and efficiently
  • Ability to listen and follow detailed instructions
  • Ability to input data into a computer to process and record sales transactions 
  • Good communications skills. 
  • Listens and gets clarification; Responds well to questions & instructions. 
  • Able to read and interpret written information 
  • Good problem-solving skills and organizational ability
  •  Ability to work independently, and as a member of the team Excellent customer service skills and sense of public relations.