Overview

Assist guests in a friendly, courteous, and professional manner with ticket purchases, distribution of Will Call tickets.

This role will pay an hourly wage of $16.00 to $20.00. 

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

Responsibilities

• Serves as a primary point of contact for guests, ensuring a positive experience
• Process phone and walk-up transactions using Ticketmaster software
• Handle customer inquiries, resolve order issues, and provide solutions.
• Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete
• Process payments (cash, credit cards, etc. accurately and securely.
• Maintain and enter data while operating standard office equipment.
• Understand and adhere to Box office and Venue policies and procedures. 
• Assist with ticket sales, provide event information, and ensure smooth operations.
• Perform other duties as asssigned by Box Office and Venue Management

Qualifications

Ticket sellers must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• High school diploma/GED preferred
• Basic computer skills ideally with a computerized ticketing system. Experience with Ticketmaster ticketing system a plus. 
• Previous cash handling and/or retail experience
• Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions
• Excellent customer service and communication skills
• Ability to keep accurate and legible records
• Ability to work flexible hours including nights and weekends and some holidays
• Familiarity with basic office skills including typing and spreadsheets
• Ability to maintain professionalism and a positive attitude.