Overview

This position will be part of a busy and dynamic working environment at CFG Bank Arena. This position is responsible for ticket sales with a specialization in Ticketmaster Host & TM1 Sales and providing excellent customer service for our world-class events, including will call service, as needed. This role is supported by and works closely with the entire ticketing team.

This role will pay an hourly wage of $19.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Responsibilities

Essential Functions and Responsibilities

• Accurately process payments for tickets while following all proper box office selling and payment procedures

• Answer phone with prompt and courteous attitude as needed
• Demonstrate excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs
• Facilitate night-of-show will call
• Sell tickets in Ticketmaster Host and TM1 computer programs
• Process opening and closing paperwork
• Answer questions regarding events, tickets, and schedules
• Remain current with new software and product releases

• Perform all other duties as assigned by ticketing management team
• Handle receipt of cash payments and return of accurate and appropriate change, as needed
• Frequent bending, lifting 15-20 pounds, and sitting are required, as well as exposure to multiple external elements and extensive walking through the arena, including inclines and stairs

Qualifications

Required Experience & Qualifications:

• High School Diploma/GED
• Previous ticketing and/or customer service experience preferred
• Must have basic computer skills and a working knowledge of Windows-based PC programs
• Ability to work well both within a team environment and independently with good decision-making capability
• Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times
• Strong verbal and written communication skills
• Extremely organized and detail-oriented and resourceful, able to learn quickly and handle multiple projects simultaneously

• A high degree of personal integrity
• Experience with large-scale events in an arena, stadium, or concert setting of a similar size (12,000+ seats) is highly desirable
• Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred

Working Conditions:

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
• Extensive time spent with moderate to loud noises.
• Frequent bending, sitting or standing for long periods of time