Overview

The Ticket Seller position is primarily responsible for assisting patrons related to ticket sales, will call, digital ticketing, parking, and customer service. This position is responsible for handling a high volume of cash and credit transactions in a responsible manner.

This role will pay an hourly wage of $14.00 to $16. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

end date 7/31/2024

Responsibilities

• Opens and or closes ticket window as required.
• Know basic operations of the ticketing system.
• Courteously answer questions concerning prices, seating, and events.
• Understand seating charts and configurations of each venue.
• Perform transactions for all events on the ticketing system with efficiency and accuracy.
• Handle cash and credit card transactions accurately in accordance with company policies.
• Demonstrates excellent customer service skills by responding to customer needs.
• Able to work independently and handle most box office questions without assistance.
• Knows, understands, and informs customers of the refund/exchange policy.
• Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to supervisor for audit.
• Maintain confidentiality.
• Other duties as assigned.

Qualifications

• Must be at least 18 years old.  
• High School diploma or GED (or any equivalent combination of education and experience).
• Prior customer service experience is preferred.  
• Access to reliable transportation. 
• Must be able to work shifts including nights, weekends, and holidays dependent on events schedule.
• Stand and walk for four to six hours at a time. 
• Ability to work independently and as part of a team.
• Can communicate effectively in English, both verbally and in writing.
• Must be comfortable multi-tasking and working in a fast-paced environment.
• Has ability to count money, make change accurately.
• Ability to input data into a computer to record sales transactions.
• Basic computer skills in typing, data entry, with Microsoft Office products and internet platforms.