Overview

The Ticket Scanner works primarily at the South Okanagan Events Centre as well as occasionally at the Penticton Trade and Convention Centre. This position will assist guests in a friendly, courteous, and professional manner with ticket scanning as applicable. This is an event-based part-time position. Most shifts are 2-4 hours. This position requires standing during the shift.

This role pays an hourly rate of $18.00-$22.00 CAD

Benefits for Part-Time roles: Pension matching

This position will remain open until November 6, 2026.

Responsibilities

• Arrives for each scheduled shift on time, in uniform and ready to work
• Scans guest tickets and directs guest to the appropriate area of the venue for their seating
• Welcomes guests to the venue and directs them to expedite the flow of guest traffic
• Attentively listens to guests’ questions and requests
• Provides kind and courteous customer service for all guests
• Listens to guest concerns and complaints in a calm and patient manner and resolves issue to the satisfaction of guest or, if necessary, contacts Supervisor/Manager to assist guest
• Become familiar with the venue/event in order to accurately answer guest questions or direct them to the appropriate area
• Watches for ticketing issues and reports them to management
• Other duties as necessary to assist with the ticket selling and scanning process

Qualifications

• High school diploma/GED preferred
• Basic computer skills, ideally with a computerized ticketing system and POS system, if applicable
• Excellent customer service and communication skills
• Ability to keep accurate and legible records, if applicable
• Ability to work flexible hours, including nights, weekends, and holidays