Overview

Oak View Group is seeking a dedicated and detail-oriented Theater Operations Supervisor to manage the maintenance and overall operations of our theater facility. This role is essential to ensuring that the facility is maintained to an extremely high standard, events are executed flawlessly, and delivering exceptional customer service to patrons, clients, and staff.

This role will pay an hourly rate of $30.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until March 13, 2026

Responsibilities

• Performs preventative maintenance and repair of facility equipment, auxiliary systems, and completes minor electrical and plumbing repairs.
• Manage and maintain event equipment (e.g., radios, metal detection wands).
• Prepares the facility for events, including setup and technical arrangements.
• Operates and manages HVAC systems.
• Maintain plumbing and mechanical systems, including in-house vacuum systems.
• Repair broken theater seats and ensure dressing rooms are clean and prepared.
• Coordinate with police, fire, and medical services to ensure event safety.
• Assist the Theatre Events & Operations manager on an as-needed basis, including show advances, labor calls, vendor contracts, financial estimates and event settlements.
• Support audio/video systems and assist with in-house audio patches and event sound.
• Analyze operational challenges and implement effective solutions aligned with organizational goals.
• Build and maintain strong relationships with clients, staff, contractors, patrons, and municipal officials.
• Act as a liaison between facility users and internal staff.
• Resolve event-related issues professionally to ensure customer satisfaction.
• Collaborate with Food and Beverage providers for service and hospitality needs.
• Serve as Manager on Duty during scheduled events.

Qualifications

• Proven experience in theater or venue operations management
• Strong problem-solving and interpersonal skills
• Ability to work flexible hours including weekends and holidays
• Technical knowledge of HVAC, plumbing, and mechanical systems preferred
• Experience with audio/video systems and event production support
• Excellent communication and customer service skills

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following verbal, written or diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients. Constant use of the English language verbally, written or reading to read company information and communicate to teams.  Frequent use of company provided cell phone, desk phone. Constant use of company radio for communication. Ability to hear and respond quickly in high pressure situations to radio requests from employees, security, etc.

Physical demands:

While performing duties of this job, the employee occasionally lifts and moves facility equipment and/or tools. Employee will frequently move about inside and outside various areas of the large facility before/during/after events to interact with internal/external clients and supervise the work of employees. Position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure. Employee will as needed operate fork lift and high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary. Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will frequently lift 30 lbs; occasionally lift up to 75 pounds; and push/pull 150 pounds, as business demands required. 

Work environment:

The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment; and moderate to loud during event days when equipment is in operation. The work environment is consistently cool (cold) when ice rink is in place seasonally. Exposure to crowds with thousands of people in attendance, crowded or tight spaces, high elevation, consistently loud workspaces, and freight elevators.