Overview

Under the supervision of the IT Manager, this position supports general maintenance and support of the technology infrastructure. Engaging in troubleshooting for end users while providing exceptional customer service. They provide additional support during events to ensure that technology runs smoothly and responds to any requests from management. To proactively survey the venue’s technology and enterprise systems to ensure stability and functionality.

This role pays an hourly rate of $16.00-$22.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until September 5, 2025.

Responsibilities

• Event support of critical systems for production units, team operations, and broadcast technologies.
• Execution of IT projects at the direction of the IT Manager.
• Ability to undertake & complete multiple tasks with little direction or supervision.
• Organize and prioritize work to meet deadlines.
• Conduct a variety of organizational skills including punctuality, organization, and time management.
• Must be detail oriented and possess excellent follow-through skills.
• Maintaining a clean work environment throughout the stadium and related IT workspaces.
• Follow technical instructions (i.e.: common IT related acronyms).
• Developing skills relating to best practices in the IT sectors not limited to cyber security, networking, cabling, enterprise software, and applications.
• Record and log all work performed, complete work orders, and compile all required documentation.
• Maintain proper working conditions of the Audio/Video systems both digitally and physically
• Maintain inventory of equipment
• Set up audio, video & lighting equipment for various complex events, shows and meetings
• Troubleshoot and resolve A/V system problems
• Demonstrate exceptional skills in customer service and effective communications with guests and employees.
• Maintain an effective working relationship with clients, coworkers, exhibitors, patrons, and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.
• Read and interpret communications from various business departments to report to the IT Manager.
• Frequent bending, carrying, moving, climbing, working from various heights, lifting 15-50 pounds, sitting, exposure to moderate to loud noises, extensive walking through the building.

Qualifications

• One year of experience in Desktop Support/Client Services.
• Bachelor’s degree, preferably in IT or other relevant disciplines is ideal.
• Experience with Microsoft 365 administration and Office suite a must.
• Proficiency with MacOS and Windows operating systems.
• Excellent knowledge of computer hardware (PC and Mac) and peripherals.
• Basic knowledge of configuring and troubleshooting iOS and Android based mobile devices.
• Basic understanding of networking protocols and troubleshooting.
• Basic understanding of AV systems
• Basic knowledge of setting up AV systems 
• Follow explicit oral and written instructions; communicate effectively with others in both oral and written form.
• The ability to work effectively with people from a variety of culturally diverse backgrounds.
• The ability to perform physical tasks such as lifting and carrying up to 50 pounds.
• Ability to work, nights, weekends and holidays as needed.
• Effectively work under pressure and meet tight deadlines in a fast-paced environment.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to speak, read, and write in English.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.