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Overview
Reporting to the Event Managers, the Supervisor of Guest Services/Event Staff will oversee and direct ushering, ticket scanning, concourse customer service, and greeters. The role plays an essential part of guest experience and help build memories for those in attendance. The position is in close communication with the event managers and may at times need to make educated decisions on how to deliver positive customer service on their own.
This role will pay an hourly wage of $13 to $15.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
end date 3/11/2024
Responsibilities
- Work closely with the Event Managers to ensure that all event related information is properly relayed to part-time staff.
- Prepare your assigned section for guests; this includes reporting any issues to the appropriate staff
- When doors/gates open, welcome guests with a great smile and helpful attitude
- Oversee scanning of event tickets ensuring that the proper ticket is being used to gain entry
- Assist fans in locating their seats
- Being alert and proactive to potential hazards and reporting incidents when they occur
- Managing staff in your assigned area for issues and opportunities to make lasting memories for our fans
- Respond to all guest concerns/complaints promptly and in a professional manner. Report any issues to the Event Manager or dedicated department
- Assist guests in ADA accessible seating sections
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Manage the foot traffic flow of large crowds
- Report, Respond, and Record all incidents that occur during an event. These could include medical or safety incidents.
- Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
Qualifications
- Experience in a hospitality, entertainment, security environment is preferred
- Leadership experience preferred
- Must love working with and helping people.
- Ability to stand for long periods of time.
- You must be able to maintain a POSITIVE attitude while handling difficult situations.
- Flexible schedule: Availability to work nights, weekends, and some holidays.
- Position may require to work events indoors and outdoors.
