Overview

The Suite Attendant is responsible for the service of all beverages, both alcoholic and non-alcoholic to our VIP suites. They must be personable, professional and able to work in an ever changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. Ability to walk consistently and be on your feet is a must. Customer service driven position.

This role will pay an hourly rate of $8.00 and is tip eligible. 

For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Must demonstrate ability to meet the company standard for excellent in the areas of guest service, interaction with co-workers and uniform standards.
• Follow the bar pre-shift notes and bar menus and provide service as described.
• Serve alcoholic beverages following all proper procedures for serving alcoholic drinks including state/federal regulations pertaining to the distribution of alcohol.
• Responsible to learn or have knowledge of various beer, wine varieties & spirits available.
• Must pour drinks responsibly in accordance with company standards for serving size.
• Must check guest’s ID in accordance with state/federal regulations to verify minimum age requirement for the purchase of alcoholic beverages.
• Must communicate a cut-off to a guest as required.
• Listening and responding to any customer requests or concerns.
• Attendants are expected to de-escalate intoxicated guest situations and if a guest becomes confrontational, belligerent, or uses extreme profanity, the bartender may contact management or security as required.
• Contact a management member if he/she is unable to resolve or make a decision beyond the scope of standard decision-making.
• Request additional product or restock product as required.
• Maintains clean and sanitary work station at all times.
• Ensures suites area bar equipment is clean & well maintained.
• Other duties as assigned such as set-up and breakdown of bar equipment as required and assisting with organization of the cooler.
• Taking and filling orders off of a POS system.

Qualifications

• Six months or more experience bartending.
• Ability to walk consistently and be your feet for long periods of time.
• Ability to prioritize tasks in a fast-paced environment.
• Ability to be self-directed while working in a team-oriented environment.
• Excellent interpersonal and communication skills.
• Ability to work a flexible schedule including nights, weekends and long hours.
• Customer service is a must.