Overview

The Suite Attendant is responsible for providing high-level food and beverage service to guests in private suites, handling orders, serving meals and drinks, and ensuring guest satisfaction. This role requires excellent customer service skills, including taking accurate orders, managing payments, and addressing special requests or issues, while also performing duties like setup, cleaning, and maintaining sanitation and safety standards in a fast-paced environment. 

This role will pay an hourly rate of $10.00 and is tip eligible

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until December 31, 2025.

Responsibilities

• Must demonstrate ability to read and comprehend Banquet Event Orders when setting up guest events and serving.
• Responsible for serving meals to guests or replenishing food to the buffet line.
• Responsible for serving beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the consumption of alcoholic beverages.
• Responsible for recording a client’s order and relaying the order to the kitchen. Example: Re-orders and special meal requests.
• Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
• Responsible for performing side work including but not limited to: refilling salt, pepper, sugar, cream, condiments and napkins.
• Responsible for replacing tableware and linens as necessary.
• Responsible setting up banquet functions including table décor, linens, dishware, glassware and silverware.
• Maintains sanitation, health and safety standards in work areas.
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Additional duties as assigned by your immediate supervisor and/or Ovations management staff for the successful outcome of an event or customer service situation.

Qualifications

• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid food handling certificate and alcohol service permit if required by state or federal regulations.
• High School diploma or equivalent GED strong preferred. Equivalent experience may be substituted.
• Minimum of one (1) year of work experience in events, banquets or restaurants preferred.
• Must be at least eighteen years of age to serve alcoholic drinks.
• Experience working in fine or large scale dining is preferred.