Overview

The Starbucks Supervisor is responsible for leading and supervising a team of baristas, ensuring excellent customer service, managing team performance while upholding Starbucks standards during their shifts.  Ensures Starbucks Branded concepts/OVG operational policies and procedures, including POS, safety and security to ensure the safety of all employees during each shift. Represents OVG as the Customer Service Agent providing quality, skilled guest service while ensuring the prompt and immediate check out of our guest. Expedites the efficiency and flow thru of guest check out. Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Adheres to the monitoring of product pricing, signage and placement and the use of product shelf tags and accompanying UPC codes. Notifies lead/supervisor/managers regarding guest's complaints and concerns.

This role will pay an hourly rate of $28.00 - $30.00

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Manage store operation during scheduled shifts, ensuring a smooth workflow and adherence to quality standards. 
• Lead and motivate a team of baristas, delegating tasks effectively to create a positive work environment and enhance team morale.
• Providing quality customer service and demonstrate knowledge of coffee and tea product.
• Train new partners on operational procedures, beverage preparation, and customer service standards, providing ongoing coaching and support.
• Manage inventory levels, order supplies, and minimize waste to ensure product availability and efficient resource use.
• Keeps food and beverage shelves stocked with current product, including review of FI/FO.
• Accurately processes POS transactions, inputting product costs, processes debit and credit cards, traveler's checks, coupons and gift certificates. 
• Crafting quality beverages and maintaining a clean and comfortable environment for customers.
• Implement and enforce health, safety, and sanitation guidelines to maintain a safe environment for both staff and customers.

Qualifications

• Must have two years of Lead/Supervisory barista experience.
• Strong leadership skills with the ability to inspire and motivate a team to achieve high performance.
• Must have a High School Diploma/GED.
• Must have sufficient math ability to accurately add, subtract, divide, multiply and perform other basic business math calculations and pass basic math skills test.
• Ability to handle customer complaints and operational challenges with a calm and positive demeanor.
• Must speak, be able to read and understand English well enough to converse with customers, supervisors/managers and employee.
• Understand written and oral direction and communication effectively with others.
• Must be able to work in a fast-paced, high-volume environment.
• Ability to work closely with others.
• Adhere to Oak View Group and Starbucks standards and policies.
• Willingness to work flexible hours, including weekends and holidays, to meet the needs of the business.
• This position requires the ability to operate a Micros POS system.
• Food Handler's Certification required.