Overview

The Starbucks Lead Barista is responsible for leading a team of baristas, ensuring excellent customer service, and upholding Starbucks standards during their shifts. Ensures Starbucks-branded concepts/OVG operational policies and procedures, including POS, safety, and security, to ensure the safety of all employees during each shift. Represents OVG as the Customer Service Agent providing quality, skilled guest service while ensuring the prompt and immediate checkout of our guests. Expedites the efficiency and flow of guest check-out. Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Adheres to the monitoring of product pricing, signage, and placement and the use of product shelf tags and accompanying UPC codes. Notifies lead/supervisors/managers regarding guests' complaints and concerns.

This role will pay an hourly rate of $23.00 - $26.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until November 13, 2026

Responsibilities

• Providing quality customer service and demonstrating knowledge of coffee and tea products.
• Assist in managing and supervising associates, ensuring smooth operation with the coffee department.
• Providing technical guidance and training to new team members.
• Keeps food and beverage shelves stocked with current product, including review of FIFO.
• Accurately processes POS transactions, inputting product costs; processes debit and credit cards, traveler's checks, coupons, and gift certificates. 
• Crafting quality beverages and maintaining a clean and comfortable environment for customers.
• Assist the department supervisor/manager with overall direction and coordination of the coffee shop.

Qualifications

• 1-2 years of previous experience as a barista or lead bartista.
• High School Diploma or GED.
• Must be able to accurately add, subtract, divide, multiply, and perform other basic business math calculations and pass a basic math skills test.
• Must have a pleasant personality and adhere to the Uniform Standards policy.
• Understand detailed directions and communication effectively with others.
• Must be able to work in a fast-paced, high-volume environment.
• Ability to work closely with others.
• Must be able to work various shifts and hours to include holidays and weekends.
• This position requires the ability to operate a Micros POS system.
• Food Handler's Certification required.