Overview

The Special Events Assistant plays a key role in the execution of premium experiences and third-party events at Moody Center. This position supports concert VIP activations, third-party events, and other assigned events. This role will interface with third party clients and ensure successful execution of events by collaborating with the Moody Center event management, guest services and security teams. The ideal candidate thrives in a fast-paced, live-event environment, remains calm under pressure, and delivers exceptional service with strong attention to detail.

This role pays an hourly rate of $22.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until June 5, 2026.

Responsibilities

• Collaborate with the event managers to have a thorough understanding of all assigned event elements by reviewing documentation
• Interface with third-party clients and provide exceptional service
• Coordinate closely with Guest Services, Security, Operations, and other departments to ensure alignment on staffing, logistics, and expectations.
• Brief assigned front-line staff on event-specific requirements, timelines, and service standards and collaborate with the department leaders as needed.
• Monitor event to ensure service standards are met.
• Track and communicate day-of-event changes that may impact billing; provide timely updates to leadership and finance department to ensure these are captured.
• Capture key event details through photos and written documentation; complete post-event reports outlining successes, challenges, and recommendations.
• Assist with event setup, execution, and strike as needed.
• Perform other duties as assigned to support overall event operations.
• Stand for extended periods of time during events.

Qualifications

• 1-2 years of previous experience in event management, VIP activation, hospitality, or related comparable experience.
• Previous experience in a customer service-based industry is preferred.
• Demonstrated ability to troubleshoot and resolve issues quickly and professionally.
• Ability to remain composed and solution-oriented in high-pressure, time-sensitive situations.
• Strong communication skills and the ability to effectively communicate changes and adjustments up and down.
• Acute attention to detail.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Extremely organized and detail-oriented, quick learner and great time management skills.
• Work extended and/or irregular hours at Moody Center events including nights and weekends.