Overview

Utilizing independent judgment, the Senior Operations Manager manages, supervises, and coordinates the day-to-day operations of Regions Arena & Saenger Theatre. This employee’s primary responsibilities include facilitation of changeovers, as well as the general maintenance and repair of facility systems. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events.

This role pays an annual salary of $65,500-$80,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until September 11, 2026.

Responsibilities

• Assist the Director of Operations in the overall daily operation and maintenance of the Regions Arena and Saenger Theatre.
• Plan, manage, coordinate, and review the work plan for the Regions Arena and Saenger Theatre services and operations; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor workflow; review and evaluate work products, methods, and procedures.
• Help create and review Operations schedules.
• Responsible for updating and approving Operations timecards
• Prepare and seek bids for contracted services in the Regions Arena and Saenger Theatre
• Responsible for maintaining and updating Regions Arena and Saenger Theatre emergency response and fire safety plans
• Represents Operations Department in absence of AGM of Operations
• Select, train, motivate and evaluate Operations Managers, Supervisors, and full-time and part-time staff
• Provide and/or coordinate department staff training
• Work with Managers and other department employees to correct deficiencies.
• Implement timely disciplinary and exiting procedures with staff (including temporary workers)
• Assume management responsibility for all services and activities involved in the operations of all arena, amphitheater, and Horse Park spaces
• Ensure staff are working safely and efficiently and are aware of proper safety guidelines
• Responsible for execution of and compliance with Contracts
• Meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures
• Partner with Operations Managers to complete part-time housekeeping /conversion and contracted labor scheduling
• Participate in the development and administration of the Operations Department budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments as necessary
• Administers contracts with outside vendors, including but not limited to pest control; window cleaning; and custodial vendors
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies
• Provide excellent customer service assistance to internal and external clients
• Maintain a customer-first mentality
• Commutes short distances between Regions Arena and the Saenger Theatre to support operational needs at both venues as needed.
• Other duties as assigned by Director of Operations.

Qualifications

• Degree in Facility Management or related field preferred
• High School Diploma (or equivalent) required
• 4-6 years of experience in facility operations supervision or with comparable increasing responsibility in an arena, convention center, or public assembly facility with knowledge of set up/housekeeping and/or event operations.
• Experience in Equine footing management and maintenance
• Proficiency in Microsoft Office
• Some Knowledge of ice rink installation experiences and ice plant maintenance
• Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations
• Self-motivated with excellent organizational skills and attention to details
• Ability to communicate clearly and concisely
• Possess valid driver’s license or have the ability to acquire
• Must be comfortable multi-tasking and working in a fast-paced environment
• Familiarity of OSHA requirements
• Strong interpersonal skills necessary, including excellent verbal and written communication skills.
• Ability to work independently and as part of a team
• Must be physically capable of lifting heavy objects, assembly, and orderly set-up or physical facility inventory items, including livestock arena panels, livestock bedding, sports turf, staging, seating, tables, and other driven needs.