Overview

Under the direction of the Director of Operations, the Senior Operations Manager provides direct supervision to 5 direct reports including: Operations Managers & Operations Supervisors, specifically in the areas of housekeeping, room sets and convention services of the Iowa Events Center.

This role pays an annual salary of $50,000-$55,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays

This position will remain open until April 17, 2026.

Responsibilities

• Assists Director of Operations in the overall daily operation and maintenance of the Iowa Events Center.
• Plan, direct, coordinate, and review the work plan for convention services and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures;
• Prepare and seek bids for contracted services in the Iowa Events Center
• Responsible for maintaining and updating IEC emergency response and fire safety plans
• Represents Operations Department in absence of Director of Operations
• Select, train, motivate and evaluate full and part time staff
• Provide and/or coordinate department staff training
• Work with other department employees to correct deficiencies; implement timely disciplinary and exiting procedures with staff (including temporary workers)
• Assume management responsibility for all services and activities involved in the operations of all arena and exhibition hall spaces
• Ensure staff is working safely, efficiently and are aware of proper safety guidelines
• Responsible for execution of and compliance with Union Contracts
• Plan, direct, coordinate, and review the work plan for facility operations
• Meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures
• Partner with Supervisors to complete part-time housekeeping /conversion and contracted labor scheduling
• Participate in the development and administration of the Operations Department budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments as necessary
• Administers contracts with outside vendors, including but not limited to pest control; window cleaning; and custodial vendors
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies
• Provide excellent customer service assistance to internal and external clients

Qualifications

• Degree in Facility Management preferred
• High School Diploma (or equivalent) required
• Minimum of 3-5 years of experience in facility operations supervision
• Minimum of two (2) years experience in an operations position in an arena, convention center or public assembly facility with knowledge of set up/housekeeping and event coordination
• Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations
• Self motivated with excellent organizational skills
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Must be comfortable multi tasking and working in a fast-paced environment
• Familiarity of OSHA requirements
• Strong interpersonal skills necessary, including excellent verbal and written communication skills.
• Possess valid driver’s license or have the ability to acquire
• Ability to work independently and as part of a team