Overview

The Senior Event Manager is responsible for coordinating and managing all aspects of events at the convention center, while also serving as the leader and primary point of contact for the Event Manager team. This role not only oversees individual events but also ensures consistency, high standards, and effective communication across the entire Events Department. In addition to event management duties, the Senior Event Manager will assign and balance workload among Event Managers, review event documentation for accuracy and timeliness, and provide mentorship to ensure exceptional client service.

This role pays an annual salary of $80,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until February 20, 2026.

Responsibilities

• Serve as the primary point of contact for clients after events are booked through event execution and final billing.
• Coordinate all aspects of events, including room setups, audiovisual needs, catering, and event logistics.
• Develop detailed event orders and communicate requirements to internal departments.
• Prepares and distributes CAD drawings illustrating event set-up requirements.
• Manage timelines and event schedules to ensure seamless execution.
• Prepare and present catering proposals and event packages to clients
• Collaborate with the culinary team to create customized menus that align with client preferences and budget requirements.
• Build and maintain strong client relationships through effective communication and exceptional service.
• Conduct site visits, pre-event meetings, and tastings with clients to determine event requirements and expectations.
• Address client inquiries and resolve issues promptly and professionally.
• Collaborate with banquet, culinary, audio/visual, and internal operational teams to ensure event requirements are met.
• Oversee event setup, execution, and teardown, ensuring adherence to client specifications.
• Monitor events to ensure compliance with safety, health, and company regulations.
• Prepare event cost estimates and final invoices
• Prepares event reports noting attendance, times, significant problems, etc
• Interacts with other facility staff in a courteous, cooperative, and professional manner.
• Functional supervision of all event support staff including setup crews.
• Serve as leader and point of contact for the Event Manager team to ensure seamless internal communication and consistently high client experiences.
• Assign tasks and schedule Event Managers based on event load, ensuring balanced workloads and coverage.
• Review event paperwork to confirm accuracy, completeness, and compliance with the 30-day out paperwork metric.
• Mentor and support Event Managers, offering guidance on client relations, event planning, and process improvements.
• Partner with the Director of Events on departmental initiatives, training, and development of best practices.
• Serve as a resource for high-profile, complex, or sensitive events.
• Participate in cross-departmental meetings to represent the Events team and collaborate on venue-wide initiatives.
• Other duties and/or projects as assigned by the Director of Events.

Qualifications

• Bachelor's degree in Hospitality Management, Event Planning, or related field preferred.
• Minimum of 3-5 years’ experience in event management, preferably in a convention center, hotel, or similar large-scale venue.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as required.
• Physical requirements may include standing, walking, and lifting up to 25 pounds.
• Proven leadership ability with experience mentoring or supervising peers.
• Strong organizational and delegation skills, with the ability to balance departmental priorities.
• Ability to lead by example and foster a positive, team-oriented culture.
• Advanced organizational and time management abilities
• Strong leadership, mentorship, and team coordination skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities simultaneously while maintaining high attention to detail.
• Strong problem-solving skills with the ability to make timely and effective decisions.