Overview

The Senior Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

This role pays an annual salary of $50,000-$55,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until August 22, 2025.

Responsibilities

• Advance, plan, service, and supervise all events.
• Acts as primary client contact during all phases of event management, ascertain client requirements for event set-up, etc. to ensure event runs as requested.  
• Provide clients with updates as necessary for each assigned event.   
• Lead site visits and meetings with clients for all assigned events. 
• Create Event Plans/Documents and distribute to departments with complete event information.
• Plan, direct and evaluate the work of various departments in coordination with event processes.
• Function as a liaison between users of the facility and the facility staff.
• Coordinate communication between building staff and show staff during load in and load out.
• Create and distribute detailed data sheets prior to every event.
• Provide leadership and guidance for event personnel from advance to closing and settlement of event.
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials.
• Manages events in facility, maintaining close contact with clients and venue staff to ensure successful events; follows up on all client requests, concerns and issues during the event to ensure resolution.
• Assist in the preparation of building to meet the requirements of upcoming events/shows.
• Advise lessees on services available from independent contractors for events
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction.
• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly.
• Review emergency planning procedures with all event staff for each event.
• Verify that event spaces have been set accurately to client specifications while staying within fire code and building policies.
• Ensures facility rules, regulations, policies and procedures are enforced and adhered to by client and associated vendors.
• Anticipate problems and develop appropriate solutions.
• Investigates, analyzes and solves operations problems and complaints.
• Prepare cost estimates and monitors final billing.
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Observe and submits maintenance request orders for repairs and damages. 
• Communicate clearly and concisely, both orally and in writing
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed.
• Maintain and manage event related information in event management software, Momentus.
• Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles.
• Recommend and evaluate required event staffing levels for various support departments.
• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly.
• Review emergency planning procedures with all event staff for each event.
• Serve as the Manager on Duty as assigned and respond to any emergencies.
• Other duties and responsibilities as assigned.

Qualifications

• 4-6 years of related work experience.
• Experience in event management in a stadium, arena, convention center or public assembly facility setting preferred.
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field.
• Strong oral and written communication skills.
• Knowledge of crowd management and control techniques.
• Knowledge of principles of supervision, scheduling, and training employees.
• Work independently exercising judgment and initiative with minimal supervision.
• Excellent organizational, planning, and interpersonal skills.
• Ability to prioritize multiple projects.
• Ability to demonstrate problem-solving and communication skills.
• Operate standard office equipment and personal computer using MS Windows, MS Excel, MS Outlook, MS Word.
• Ability to occasionally lift and/or move up to 50 pounds; perform climbing, lifting, carrying, pushing, pulling and stooping. Ability to stand and sit for long periods.
• Ability to work irregular hours that may vary including daytime, evening, weekends and holidays.