Overview

The Restaurant and Catering Manager oversees the day-to-day operations of Prospects Bar & Grill and all in-house catering, including artist and private group needs, at Tribute Communities Centre. This role requires hands-on leadership in service execution, team development, and client satisfaction while working cross-functionally with all departments to deliver exceptional hospitality. The ideal candidate is a proactive leader with a deep understanding of high-volume, fast-paced restaurant service, strong attention to detail, and a passion for creating elevated guest experiences.

This role pays an annual salary of $50,000-$52,500 CAD

Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until November 14, 2025.

Responsibilities

• Oversee all aspects of service in Prospects Bar & Grill and in-house Catering areas including pre-event setup, in-event service, and post-event breakdown.
• Lead, hire, train, schedule, and support a team of supervisors, servers, bartenders and support staff to deliver consistent high-level service
• Drive a positive, solutions-orientated team culture with strong focus on leadership, mentorship and guest satisfaction
• Maintain a strong and consistent presence on the restaurant floor during service, supporting staff and ensuring smooth operations.
• Coordinate with culinary leadership to develop timelines and service execution plans
• Liaise regularly with various departments to ensure alignment of client expectations and event execution
• Oversee backstage catering, private, and special event activations
• Own the reservation system and ensure restaurant usage is maximized   
• Cash out servers and bartenders post events and balance daily sales reports
• Ensure compliance with AGCO alcohol service regulations and uphold Smart Serve requirements.
• Monitor and manage labour costs and other operational expenses to meet departmental budget targets
• Manage inventory, vendor orders, and product flow in accordance with cost control and quality standards
• Maintain a professional and polished presentation across all guest touchpoints and staff interactions
• Uphold safety, food handling, and workplace standards in accordance with municipal and provincial regulations.
• Handle guest concerns or service failures with professionalism, ensuring timely resolution and follow-up.

Qualifications

• 3-5 years of management or supervisory experience in hospitality, catering or high-volume event venues.
• Valid Smart Serve Certification and thorough understanding of AGCO service regulations (required)
• Experience with Food Service POS systems, ADP Payroll (attendance and scheduling) is a strong asset.
• Demonstrated experience with event planning, guest service and beverage program management
• Professional communication skills – written, verbal and interpersonal
• Available to work a flexible, event-based schedule including evenings, weekends and holidays.
• Proficient in Microsoft Office (Excel, Outlook, Word) and web-based business systems.
• Food Safety Certification preferred, however if missing would need to be completed within 1 month of hire
• This job description reflects the position’s essential functions; it does not encompass all the tasks that may be assigned.