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Overview
As the Reservationist at an exclusive members-only fine dining restaurant, you will serve as the first point of contact for our distinguished members and their guests. This role requires exceptional attention to detail, discretion, and a deep understanding of personalized service. You will manage all reservations with precision, ensuring that every interaction reflects the standards of a private, luxury dining experience.
This role pays an hourly rate of $18.00-$20.00.
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.
This position will remain open until July 31, 2025.
Responsibilities
- Manage all member reservation inquiries via email, and reservation platforms (e.g., SevenRooms or similar), ensuring confidentiality and a high-touch approach.
- Maintain an accurate and up-to-date reservations calendar, optimizing seating arrangements while respecting member preferences and club protocols.
- Recognize VIPs and core members by name and tailor the booking experience accordingly, including noting special occasions, dining history, and preferences.
- Communicate effectively with the Maître D’, front-of-house team, and culinary staff to ensure smooth service and pre-arrival preparation.
- Confirm reservations and send pre-visit communications as needed, reinforcing the exclusivity and warmth of the dining experience.
- Handle changes, cancellations, and special requests with poise, efficiency, and discretion.
- Uphold strict confidentiality standards for member information, guest lists, and internal operations.
- Support the guest services team with hosting duties and administrative functions during high-volume periods or special events.
Qualifications
- Minimum 1-2 years’ experience in a reservations, guest relations, or concierge role within a fine dining, private club, or luxury hospitality setting.
- Exceptional interpersonal and communication skills—both written and verbal.
- Strong knowledge of reservation and CRM systems such as SevenRooms, OpenTable VIP, or similar.
- Impeccable attention to detail and organizational skills.
- High degree of professionalism, discretion, and emotional intelligence.
- Availability to work evenings, weekends, and holidays in alignment with The Ra Ra operations.
- A polished, confident, and service-driven demeanor.
