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Overview
The Reservationist is responsible for initiating the guest’s experience through the restaurant’s phone lines and email to ensure guest satisfaction.
This role will pay an hourly wage of $20 to $25.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
job expires 7/31/2024
Responsibilities
- Greet all guests when arriving
- Process important queries and manage customer expectations in a polite and friendly manner
- Communicating pertinent information about incoming guests to FOH and BOH management and FOH service team
- Maintain a high level of hospitality and professionalism with each guest and employee
- Ensure to maintain the privacy of our guests
- Professionally correspond via email and phone calls, both internally and with guests
- Assist Management with admin duties
Qualifications
- Previous experience with RESY (our reservation Platform)
- Previous hospitality experience would be advantageous
- Strong written and verbal communication skills
- Ability to be resourceful, calm, and proactive when issues arise
- Ability to learn on the job
- Excellent customer service skills
- Must have flexible hours
