Overview

The Public Safety Officer is responsible for ensuring Public Safety and customer satisfaction for external and internal customers by making regular and routine rounds of the facility to ensure that the facility is secure and safe. Following all safety and emergency procedures, directing traffic, holding assigned posts, providing assistance and information to customers, and other duties as described below. Working conditions: The noise level in the work environments is minimal to moderate during non-event times and moderate to loud during event times. Typical hours include nights, weekends, and holidays as necessary.

This role pays an hourly rate of $20.09 (per CBA).

Benefits as per the union agreement.

This position will remain open until November 20, 2026.

Responsibilities

• Greet all patrons and provide information regarding events, shows, and facility
• Challenge unauthorized personnel in restricted areas
• File written reports of incidents on shift
• Take appropriate, prescribed actions in the event of an emergency
• Follow and enforce established safety and security procedures
• Follow and enforce established code of conduct
• Make regular and routine rounds of the facility, noting and correcting unsafe or insecure conditions
• Ensure orderly operations in parking garage as assigned
• Provide friendly and helpful service to all customers, clients, the public and other employees
• Complete and file accurate and detailed reports on activity during shift
• Take further and immediate action to correct conditions as needed
• Collect parking fees using computerized systems
• Maintain the cleanliness of the work environment. Clean equipment and store neatly in proper location
• Attends department meetings as needed
• Complete other duties as assigned by the Sergeant/Supervisors and Public Safety Manager

Qualifications

• High School Diploma/GED required.
• Previous experience as a security guard and/or cashier or in a similar position is preferred.
• Flexibility to work required hours, including nights, weekends, and holidays as necessary.
• Strong communication skills.
• Basic computer skills, including navigating a keyboard and simple data entry.
• Must respond well to direction and be able to follow detailed instructions.
• Ability to handle multiple priorities and to follow procedures and policies under pressure and in emergency situations.
• Must be flexible in accepting daily assignments/duties
• Have an understanding of safety awareness
• Must be able to complete tasks timely and effectively
• Ability to follow event calendar, resumes, and weekly schedules
• Must be able to work as a team player
• Ability to walk long distances and stand for extended periods of time on a regular, daily basis
• Ability to bend, stoop, reach, and perform repetitive motions on a regular, daily basis