Overview

As a Premium Supervisor, you will play a key leadership role in delivering exceptional experiences across our premium spaces. You’ll support and lead a team of Premium part time employees to ensure seamless service delivery, oversee day-to-day operations in suites, clubs, and VIP areas, and act as the primary point of contact for both guests and staff during events.

This is your opportunity to be part of a high-energy opening team from day one—setting the standard for warm, polished, and professional hospitality in Hamilton’s newest entertainment destination. 

This role pays an hourly rate of $26.50 CAD

Benefits for Part-Time roles: Pension matching

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

Responsibilities

• Lead and support FOH teams to deliver exceptional guest experiences. 
• Oversee suites, clubs, and restaurant spaces to ensure they are clean, organized, and guest ready. 
• Manage guest flow, seating plans, and suite access during events. 
• Communicate effectively with FOH, BOH, and hospitality and venue management to maintain smooth operations. 
• Supervise event setup, ensure proper stock, equipment readiness, and post-event cleanup. 
• Maintain strong menu and beverage knowledge to support staff and guests. 
• Monitor quality, cleanliness, and service standards throughout all premium areas. 
• Address guest concerns promptly and professionally. 
• Collaborate with management on pre-event planning, staff training, and continuous improvement. 
• Perform other duties as assigned to support premium operations. 

Qualifications

• Valid Smart Serve Certification (mandatory) 
• Minimum 1 year of supervisory experience in restaurants, suites, catering, or premium hospitality environments preferred 
• Proven ability to lead FOH teams and support high-volume service during events 
• Previous experience in restaurant operations, premium suites, or catering programs is a strong asset 
• Excellent communication, interpersonal, and organizational skills 
• Ability to remain calm under pressure and manage multiple priorities in a fast-paced environment 
• Flexible availability, including evenings, weekends, and holidays based on event schedules 
• Legally eligible to work in Canada 

Why Join TD Coliseum? 

• Take part in launching a major Canadian sports and entertainment venue 
• Join an inclusive team in a dynamic, guest-focused environment 
• Gain experience with high-profile clients and marquee events 
• Opportunity for growth within an international venue management and hospitality network