Oak View Group

Oak View Group

Premium Suite Runner | Part-Time | CFG Bank Arena

Oak View Group - Part Time
Baltimore · MD
Server/Concessions · Guest Services · Premium/Suite Service
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Overview

The Suites Food Runner is responsible for serving guests in the Suites. The Suites Food Runner must be personable and able to work in an ever-changing fast-paced environment. Ultimately, you will ensure our guests have a high-quality dining experience by serving their food in a timely and accurate manner.

 

The employee must maintain excellent attendance and be available to work events as scheduled per business need.

 

This role will pay an hourly rate of $15.00 and is tip eligible

 

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

 

This position will remain open until April 3, 2026.

Responsibilities

ESSENTIAL FUNCTIONS

  • Works collaboratively to ensure the overall successful operation of the department
  • Takes direction from the managers or supervisors for prep-day and event day responsibilities.
  • Participates in the pre-shift huddles
  • Supports a hospitable environment by greeting guests throughout the arena
  • Verifies and transports hot boxes, speed racks and carts from/to the kitchen and pantry
  • Distributes food/beverage and other service products from the pantry or kitchen to correct locations
  • Provides quick and attentive follow up for any delivery issues
  • Assists with keeping the pantry inventory in order and keeping the pantry clean throughout the day
  • Retrieves service ware to and from catering, club and suites locations to the kitchen as directed
  • Completes opening and closing side work as assigned
  • Assists with the breakdown of assigned locations at the end of the event
  • Thoroughly cleans and assists with the breakdown of the pantries and storage spaces at the end of the day
  • Checks out with the pantry supervisor and/or lead runner at the end of the day and performs other duties as assigned

NON-ESSENTIAL FUNCTIONS

  • Serves as a resource for guest requests, questions, or concerns and Assists with all preparation as needed
  • Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.

Qualifications

Qualifications

  • Prior job experience is preferred, but not required
  • Prior food and beverage experience is preferred, but not required

KNOWLEDGE, SKILLS & ABILITIES

  • Ability to work as part of a team with all associates, management, and stadium departments
  • Excellent guest service skills, ability to adhere to Service Standards
  • Ability to complete all required training sessions
  • Ability to work accurately, courteously, and with a sense of urgency in a high-pressure environment
  • Ability to follow job procedures and supervisor instructions

PHYSICAL REQUIREMENTS

  • Ability to lift and carry up to 35 pounds; ability to pull/push up to 100 pounds
  • Ability to frequently walk long distances while pulling/pushing a cart, hot box, or speed rack

ENVIRONMENTAL WORKING CONDITIONS

  • May be exposed to variable temperatures, including extreme hot and cold depending on the season
  • May be exposed to large crowds and confined areas
  • Frequently working in a window-less environment