Overview

The Premium Suite Attendant plays a critical front-line role in delivering a VIP guest experience during arena events by providing attentive, personalized food and beverage service to premium suite guests. This role requires a high-energy, service-oriented individual with a warm, professional demeanor and the ability to anticipate guest needs in a fast-paced, live event environment.

This role will pay an hourly rate of $12.00 to $18.00 and is tip eligible

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until November 14, 2025.

Responsibilities

• Prepare the suite for the guest, ensuring it is properly stocked, cleaned, and set up for all of the guest's needs.
• Greet suite guests upon arrival with enthusiasm and a positive, professional attitude.
• Provide a personalized, high-touch service for food and beverage throughout the event.
• Continually maintain the suite during service, including clearing finished items, communicating with housekeeping regarding spills and trash, and keeping items stocked as needed to anticipate guests’ needs.
• Accurately process orders and day-of orders promptly by coordinating with the kitchen and runners.
• Respond to guest needs or requests promptly and effectively; problem-solving for the best solution, and escalate issues when appropriate.
• Uphold and follow all TABC alcohol service regulations and responsible service guidelines.
• Represent the venue’s brand standards of hospitality, professionalism, and attentiveness.
• Complete post-event breakdown, inventory checks, and cleaning tasks for the suite.
• Provide feedback on guest preferences or issues to help improve service consistency.
• Assist with Catering Banquet events as requested.

Qualifications

• Prior hospitality, food & beverage, or customer service experience required—luxury, hotel, or suite/VIP service strongly preferred.
• Familiarity with POS systems and premium service standards is a plus.
• Must possess a warm, outgoing personality and the ability to make guests feel welcome and valued.
• Professional appearance, punctuality, and a strong work ethic are required.
• TABC Certification and Food Handler’s Certificate are required or must be obtainable and submitted within 30 days of hire.
• Strong communication and interpersonal skills with a focus on proactive service.
• Bilingual in English and Spanish is a plus, but not required.
• Ability to remain composed and attentive in high-energy, live event environments.
• Assist with other Banquet Catering events as requested.
• Availability to work nights, weekends, holidays, and event-driven schedules.