Overview

The Premium Runner is charged with the accurate and timely delivery of all orders and providing support to suites and the team of front-line service associates. The employee must maintain excellent attendance and be available to work an event-driven schedule, including nights and weekends per business needs.

This role will pay an hourly rate of $15.94-$19.92 and is tip eligible (per CBA).

Benefits are per the union agreement.

This position will remain open until August 7, 2026.

Responsibilities

• Works collaboratively to ensure the overall successful operation of the department.
• Takes direction from the suites manager or suites supervisor for game day responsibilities.
• Participates in the pre-game huddles.
• Supports a hospitable environment by greeting guests throughout the stadium.
• Verifies and transports hot boxes and speed racks from/to the kitchen and pantry.
• Distributes food/beverage and other service products from the pantry or kitchen to correct locations.
• Provides quick and attentive follow-up for any delivery errors.
• Assists with keeping the pantry inventory in order.
• Assists with keeping the pantry clean throughout the day.
• Retrieves serviceware from suites for return to the kitchen throughout the day as directed.
• Completes opening and closing side work as assigned.
• Assists with the breakdown of assigned locations at the end of the event.
• Thoroughly cleans and assists with the breakdown of the pantry at the end of the day.
• Checks out with the pantry supervisor and/or lead runner at the end of the day.
• Performs other duties as assigned.
  
• Serves as a resource for guest requests, questions, or concerns.
• Assists with pre-game day preparation as needed.

Qualifications

• Ability to work as part of a team with all associates, management, and stadium departments.
• Excellent guest service skills and ability to adhere to service standards.
• Ability to complete all required training sessions.
• Ability to work accurately, courteously, and with a sense of urgency in a high-pressure environment.
• Ability to follow job procedures and supervisor instructions.
• Ability to lift, carry, and pull heavy objects as needed.
• Ability to frequently walk long distances while pulling/pushing a cart, hot box, or speed rack.
• May be exposed to variable temperatures, including extreme hot and cold, depending on the season.
• May be exposed to large crowds and confined areas.
• Frequently working in a window-less environment.
• Ability to obtain and possess a valid SNHD food handling card, alcohol awareness, or equivalent.

• This role may involve performing physical labor and operational tasks in outdoor environments, regardless of weather conditions. The position requires adaptability, endurance, and a commitment to safety while working in both high-heat and cold-weather settings.