Overview

The Premium Runner is charged with the accurate and timely delivery of all orders and providing support to suites and the team of front-line service associates. The employee must maintain excellent attendance and be available to work an event driven schedule including nights and weekends per business needs.

This role will pay an hourly rate of $15.94-$19.92 and is tip eligible.

Benefits are per the union agreement.

This position will remain open until August 15, 2025. 

Responsibilities

• Works collaboratively to ensure the overall successful operation of the department
• Takes direction from the suites manager or suites supervisor for game day responsibilities
• Participates in the pre-game huddles
• Supports a hospitable environment by greeting guests throughout the stadium
• Verifies and transports hot boxes and speed racks from/to the kitchen and pantry
• Distributes food/beverage and other service products from the pantry or kitchen to correct locations
• Provides quick and attentive follow up for any delivery errors
• Assists with keeping the pantry inventory in order
• Assists with keeping the pantry clean throughout the day
• Retrieves service ware from suites for return to the kitchen throughout the day as directed
• Completes opening and closing side work as assigned
• Assists with the breakdown of assigned locations at the end of the event
• Thoroughly cleans and assists with the breakdown of the pantry at the end of the day
• Checks out with the pantry supervisor and/or lead runner at the end of the day
• Performs other duties as assigned
  
• Serves as a resource for guest requests, questions, or concerns
• Assists with pre-game day preparation as needed

Qualifications

• Ability to work as part of a team with all associates, management, and stadium departments
• Excellent guest service skills, ability to adhere to Service Standards
• Ability to complete all required training sessions
• Ability to work accurately, courteously, and with a sense of urgency in a high pressure environment
• Ability to follow job procedures and supervisor instructions
• Ability to lift and carry up to 35 pounds; ability to pull/push up to 100 pounds
• Ability to frequently walk long distances while pulling/pushing a cart, hot box, or speed rack
• May be exposed to variable temperatures, including extreme hot and cold depending on the season
• May be exposed to large crowds and confined areas
• Frequently working in a window-less environment
• Possess valid SNHD food handling card, Alcohol Awareness or equivalent