Overview

The ideal Premium Restaurants & Clubs Supervisor candidate will bring strong event operations expertise, luxury service standards, a guest-first attitude, and the ability to lead a high-performing team in a fast-paced, event-driven environment. This role plays a vital part in bringing premium hospitality to life at TD Coliseum inside our state-of-the-art venue.

This role pays an hourly rate of $26.50 CAD and is tip eligible.

Benefits for Part-Time roles: Pension matching,

This position will remain open until December 4, 2026.

Responsibilities

• Supervise and support FOH teams to deliver exceptional guest experiences.
• Supervise all aspects of service across multiple premium hospitality locations, including pre-event setup, in-event service, and post-event breakdown.
• Supervise, lead, train, schedule, and support a team of servers, bartenders, and support staff to deliver consistent, high-level service. 
• Ensure compliance with AGCO alcohol service regulations and uphold Smart Serve requirements across all premium operations. 
• Collaborate with Management teams to plan and execute VIP experiences and client activations. 
• Coordinate with culinary leadership to develop event timelines, BEOs, and service execution plans. 
• Handle inventory, vendor orders, and product flow in accordance with cost control and quality standards.
• Review and reconcile billing, labour, and service performance in collaboration with the hospitality leadership team.
• Maintain a professional and polished presentation across all guest touchpoints and staff interactions. 
• Uphold safety, food handling, and workplace standards in accordance with municipal and provincial regulations. 
• Drive a positive, solutions-oriented team culture with a strong focus on leadership, mentorship, and guest satisfaction. 
• Additional responsibilities as directed by Manager and/or Director including but not limited to special event activations. 

Qualifications

• 2-3 years of supervisory or assistant management experience in premium hospitality, fine dining, catering, or high-volume restaurants or event venues.
• Post-secondary education in hospitality, event management, or a related field preferred.
• Thorough understanding of AGCO service regulations is required.
• SmartServe certification is required.  
• Food safety certification is preferred. 
• Experience with scheduling & payroll systems.
• Experience with POS systems is required.
• Demonstrated experience with event planning, guest service, and beverage program management. 
• Strong organizational and time management skills, with the ability to balance multiple priorities. 
• Proficient in Microsoft Office (Excel, Outlook, Word) and web-based business systems. 
• Professional communication skills—written, verbal, and interpersonal. 
• Available to work a flexible, event-based schedule, including evenings, weekends, and holidays. 
• Team-focused leadership style with a winning attitude and willingness to support all areas of the operation.