Overview

The Premium Operations Coordinator supports the operational and administrative functions of the Premium Service department to ensure premium memberships are managed efficiently and internal processes remain organized and accurate. This role focuses on operational coordination, financial reconciliation, CRM accuracy, and internal department support that enables the Premium Service team to deliver a high-quality experience for members. This position works closely with the Premium Service team and partners across Ticketing, Finance, and Operations to ensure premium membership information, contracts, and operational needs are properly coordinated and documented.

This role pays an hourly rate of $20.19-$21.00

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 31, 2026.

Responsibilities

• Coordinate operational needs for premium memberships, department initiatives, and needs for events.
• Provide administrative support and support the Premium Service team in the execution of premium membership programs, engagement initiatives, and experiences.
• Support internal coordination between Premium Service and other departments, including Ticketing, Finance, Marketing, and Operations.
• Ensure operational processes and documentation remain organized and up-to-date.
• Prepare and organize premium spaces when needed.
• Ensure internal teams have necessary information related to premium membership operations during events.
• Reconcile premium payments with the Finance team using Archtics.
• Assist with tracking premium membership payments and ensuring records are accurate.
• Communicate with Finance regarding discrepancies or updates related to premium accounts.
• Ensure premium membership contracts are properly saved and organized in department folders.
• Maintain accurate documentation related to premium memberships.
• Assist in ensuring contractual elements are documented and accessible for the team and premium account information is updated and organized.
• Maintain accurate records within Salesforce or CRM systems.
• Track and notify the Premium Service team of member birthdays and key milestones.
• Contribute to maintaining a well-organized and efficient operational structure for the Premium Service department.
• Other duties as assigned.

Qualifications

• Bachelor’s degree from an accredited four-year college or university preferred.
• 1–2+ years of experience in sports, hospitality, live entertainment, or event operations preferred.
• Strong organizational and administrative skills with the ability to manage multiple operational tasks simultaneously.
• Excellent attention to detail when managing contracts, documentation, and CRM records.
• Strong written and verbal communication skills.
• Ability to collaborate effectively with multiple internal departments, including Ticketing, Finance, Marketing, and Operations.
• Strong time management skills and the ability to prioritize tasks in a fast-paced environment.
• Experience working with CRM systems (Salesforce or similar) preferred.
• Experience working with ticketing systems such as Ticketmaster/Archtics or similar platforms preferred.
• Strong problem-solving skills and the ability to proactively identify operational issues.
• Ability to maintain a high level of professionalism when supporting the Premium Service team and interacting with internal departments.
• Ability to work a flexible schedule is required, including nights, weekends, holidays, and arena events.
• Able to lift heavy objects as needed.